Guest Service Agent – Part Time

Location: Ramada Manukau Hotel, 770a Great South Road Wiri
Brand: Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the world’s largest hotel franchising company, with approximately 9,200 hotels across more than 80 countries. We are currently seeking a motivated and customer-focused Guest Service Agent to join our Front Office team.

About the Role

This is a part-time position, worked on a rotating roster including weekdays, weekends, public holidays, and evening shifts.

Key Responsibilities

• Providing exceptional customer service to hotel guests

• Managing guest check-in and check-out procedures

• Processing reservations, payments, and guest enquiries

• Handling guest requests and resolving complaints professionally

• Maintaining accurate guest records using hotel systems

• Coordinating with housekeeping and maintenance teams

• Assisting with food and beverage service where required

• Ensuring compliance with hotel policies, health and safety, and service standards

Skills and Experience Required

• At least 1-year relevant hospitality or customer service experience

• Previous hotel front office experience preferred

• Experience using hotel reservation systems (Opera Cloud experience advantageous but not essential)

• Strong customer service and communication skills

• Ability to work flexible hours on a rotating roster

• Professional personal presentation

• Good written and spoken English

What We Offer

• Supportive and friendly team environment

• Career development opportunities within Wyndham Hotels & Resorts

• Discounted staff accommodation and hotel benefits

Applicants must have the legal right to work in New Zealand at the time of application.

If you are passionate about hospitality and customer service, please submit your CV and cover letter.