Group Company: Mahindra Logistics Limited

Designation: Account Delivery Manager

Position description:

Mahindra Logistics Ltd

Position Details

FUNCTION	Operation	REPORTS TO	Head Operations
FINANCIAL BUDGET HANDLED	Yes	DIRECT REPORTS	5 - 6
ASSETS HANDLED	Yes	INDIRECT REPORTS	15 - 20

POSITION PURPOSE:

Incumbent is responsible for handling Branch P&L, end to end operations,l and people management responsibilities. This role is responsible for business development, branch operations, supply management and safety compliance related to EMS business. This role plays a pivotal role in EMS revenue retention and expansion. Talent development & management is crucial to this role.

SKILLS/COMPETENCIES REQUIRED

Safety and compliance
Data Analytics & Financial Management
Operational Resource Management
Business Development
Talent Management
Business Partner Engagement
Should be commercially driven with full understanding of business dynamics. Should have strong sales orientation with proven ability of growing revenues and retention.
Highly result-oriented and motivated to achieve branch plans
Good communication, presentation, inter - personal and negotiation skills
Good leadership qualities to manage a team and motivate them

NETWORK

WITHIN THE ORGANIZATION	OUTSIDE THE ORGANIZATION
Functional Leaders	Customer
Branch Commercial/ Supply/ HR/ Operations team/ Quality/ Audit/ CRM	Business Partners (Supply)
	Business Partners (Manpower Vendors)
	Drivers and Ground staff team
	Government Official/ Compliance related

ROLES AND RESPONSIBILITIES

S.No	AREA	KEY ACTIVITIES
1.	Strategic	1. Handle Branch P&L – Revenue and Gross Margin 2. Responsible for efficient utilization of available resources and ensure high level of productivity 3. Responsible for customer retention through efficient operations on ground 4. Responsible for business development and expansion of Branch revenue 5. Responsible for adoption of technology platforms and bring in process improvements across functions 6. Responsible for zero accidents and safe travel of customer employees always
2.	Functional Responsibility - 1	1. Responsible for DSO Management 2. Responsible for customer satisfaction & manage customer escalations 3. Ensure appropriate Business Partner mix - Aggregator / Fleet Owner/ DCO 4. Responsible for timely availability of fleet/ manpower basis customer requirements
3	Functional Responsibility - 2	5. Responsible for handling business process audit & compliance to norms applicable to the industry 6. Responsible for project review of agreed operational SLA 7. Responsible for timely review of OCF and contract renewal 8. Responsible for working closely with NAM to build a healthy sales pipeline
4	People Responsibility	9. Responsible for capability building and development of branch talent 10. Responsible for stakeholder index development (MCARES/ TPA survey)

KEY PERFORMANCE INDICATOR

Financial – Branch Revenue, Gross Margin, DSO
Customer – CSAT Score
Process - Business partner mix, Branch Audit Score
Capability building and Stakeholder Index

Primary Responsibilities:

Additional Responsibilities:

Reporting Team

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Educational qualifications preferred

Category: Bachelor's Degree, Master's Degree
Field specialization:
Degree: Master of Business Administration - MBA, Master of Management Studies - MMS, Post Graduate Diploma in Business Management - PGDBM
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Specific requirements

Travel:
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Other details

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