 Provide Level 2 support for network incidents with adherence to defined SLAs and MTTR targets

 Troubleshoot LAN/WAN issues including routing, switching, and connectivity problems

 Perform root cause analysis (RCA) for recurring incidents

 Configure and troubleshoot Cisco routers and Layer 2/Layer 3 switches

 Manage VLANs, inter-VLAN routing, STP, VTP, and ACLs

 Identify and resolve network loops, broadcast storms, and performance issues

 Implement and manage firewall rule changes, NAT policies, and object cleanup on Check Point or Fortinet firewalls

 Troubleshoot firewall-related issues impacting connectivity

 Ensure adherence to network security best practices

 Configure and troubleshoot Site-to-Site and Remote Access VPNs

 Diagnose and resolve IKE/IPSec Phase 1 & Phase 2 issues

 Work with internal teams and vendors to resolve VPN-related incidents

 3–5 years of hands-on experience in network operations (L2 support)

 Strong knowledge of Cisco switching and routing concepts

 Hands-on experience with Check Point or Fortinet firewalls

 Experience troubleshooting VPNs (IPSec, Remote Access)

 Solid understanding of VLANs, STP, ACLs, and L3 switching

 Experience with network monitoring tools (WhatsUp Gold, NetFlow, Syslog)

 Exposure to incident management and SLA-driven environments

 Certifications such as CCNA / CCNP

 Check Point CCSA/CCSE or Fortinet NSE certification

 Experience in enterprise or global network environments

 Basic understanding of network security concepts