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STORE MANAGER — POP MART

Lead a POP MART store | Global Pop-Culture Retail

Base salary NZ$75k - $77k, (negotiable on experience)


Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 600+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations.

This role is responsible for driving team performance, customer experience, operational excellence and commercial outcomes in a fast-paced retail environment.


Why You'll Love Working at POP MART

  • Work with products customers genuinely love — collectors, fans and families

  • Weekly new releases keep every day exciting and fast-moving

  • Clear career progression opportunities within a growing business

  • Job security with a rapidly expanding global brand

  • Monthly product incentives (post-probation)

  • Monthly performance bonus

  • Supportive, energetic and inclusive team culture

  • Annual POP LAND (Beijing) pass

  • A colourful, creative retail environment


What You'll Do

Lead & Develop the Team

  • Recruit, coach and develop high-performing teams

  • Create a positive, accountable and customer-focused culture

  • Conduct regular performance and development conversations

  • Support succession planning and talent development

Drive Commercial Results

  • Deliver sales, wage and KPI targets

  • Analyse store performance metrics and implement action plans

  • Drive productivity, profitability and operational excellence

Lead Store Operations

  • Manage inventory accuracy, deliveries and stock control

  • Ensure compliance with company policies and procedures

  • Maintain exceptional visual merchandising and presentation standards

  • Lead successful execution of product launches and promotional campaigns

Champion Customer Experience

  • Lead from the front during daily trade

  • Deliver exceptional service standards

  • Create memorable experiences for collectors, fans and customers

  • Foster a customer-first culture throughout the store


Who You Are

  • An experienced Store Manager from a high-volume retail environment

  • A confident and engaging people leader

  • Commercially focused with a proven track record of delivering results

  • Skilled at coaching and developing teams

  • Organised, resilient and adaptable

  • Passionate about customer experience and operational excellence


Availability Requirements

  • Flexible availability across all 7 days is required.

  • Typical rosters include weekends, late-night trading and public holidays.

  • We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.

  • While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.

  • Availability throughout peak trading periods, including November to January, is essential.


How to Apply

Submit your application via our careers page

(if you are applying through a third-party job platform such as Seek, you will be automatically directed to our careers page)


Full and permanent New Zealand working rights are required.