The Graduate Hotel by Hilton in Storrs, CT is seeking a motivated and guest focused Food & Beverage Supervisor.
JOB SUMMARY:
- Have a strong working knowledge of food, wine, beer, and alcohol offerings.
- Lead in intentional guest engagement through “touching tables” and ensuring guest satisfaction at all times.
- Assist in leading food and beverage team members, ensuring opening, closing, and side work checklists are completed accordingly, and provide general leadership support.
- Assists in the general floor management during service, coordinating workflow to ensure a smooth-running operation.
- Manage ambiance of environment by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere.
- Demonstrate a team-focused attitude and encourage collaboration.
- Demonstrate a learning mindset and assist with onboarding and trainings on new and existing staff.
- Ensure cleanliness of bars, dining room, guest entry spaces, bathrooms, service areas, and back of house spaces.
- Ensure set up of dining areas according to standard based on service periods, as well as exterior dining spaces seasonally
- Greet guests, when needed, take beverage and food orders, and place into Point of Sale system for preparation.
- Assist when needed in delivering food and beverages to guests, check for satisfaction and ensure guests have everything they need.
- Engage and seek ways to elevate service at each touchpoint. Motivate and engage to develop return guests. Consider added F&B/service for VIPs and special occasions. Encourage positive online reviews.
- Train on credit card processing and cash handing policies. Responsible for all payments of service and goods, and any cash collected. Complete shift check out and cash drops with lead/manager. Follow all tip/service charge distribution policies.
- Professionally handle guest feedback, solve problems, and follow up. Elevate any matters to F&B Management.
- Lead and attend standups, meetings and training sessions.
- Lead by example relative to all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
- Assist team members with guest resolution when needed.
- Assist with inventory management as assigned.
- Lead daily pre-meals/stand-up meetings in the absence of Manager, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Provide proactive communication of all standards to staff.
- Update POS with pricing, specials, menu changes, etc.
- Expedite food regularly, practicing and training for proper timing of food courses. Participate in overseeing all in-house cash revenue and proper cash handling procedures. Make nightly cash drops as directed by accounting.
- Responsible for comp and void privileges and approving active promotions and gift card/certificates
ESSENTIAL FUNCTIONS OF THE JOB:
- Ability to remain standing for up to 8 hours
- Ability to walk the property and grounds frequently
- Ability to move up and down stairs regularly
- Ability to move quickly based on guest needs
- Ability to regularly move and lift up to 50 lbs.
- Ability to use repetitive manual dexterity, such as writing, typing in orders, polishing, rolling silverware
- Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
- Ability to visibly survey property areas clearly
- Ability to view a digital computer/tablet screen
- Ability to work outside seasonally in various weather for up to 8 hours.
- Ability to communicate and exchange information effectively, often in a public/group setting
- Ability to read, write, speak, and understand English
- Ability to complete a satisfactory background check
- Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
- Ability to work flexible hours based on business needs including midweek and weekend days
KEY SKILLS & EXPERIENCE REQUIRED:
- 3+ year professional serving experience in a restaurant setting
- Expresses sincere enthusiasm for the role and passion for food and beverage
- Demonstrates strong communication, organizational, and problem-solving skills.
- Must know how to prioritize, delegate, and respond in a timely fashion.
- Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
- High School diploma/GED
- Able to complete a satisfactory background check
- Available and willing to work flexible hours based on business needs including weekdays, weekends, holidays and during peak events and times