Help Desk Coordinator will provide technical support for the IT Department by receiving and responding to incoming requests, calls, and emails. Help Desk Coordinator will also perform in-house and remote troubleshooting and deployment as a field resource.
REQUIREMENTS AND QUALIFICATIONS
- 2 - 4 years of experience as a Helpdesk Technician
- Certified in at least 1 of the following: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA
- Excellent verbal and written communication
- Highly organized and able to multitask effectively
- Experience working independently in a high-profile, high-pressure environment
- Experience being the "go-to" person for all technical issues
- California Driver’s License and be insurable
- Able to have a positive approach to supporting others
DUTIES AND RESPONSIBILITIES
- Plan, organize, control, and complete IT Projects
- Answering support requests sent to the Helpdesk via email, text, and phone calls
- Learn to apply emerging technologies and, as necessary, to perform duties in an effective, organized, and timely manner
- Monitor pending issues in the queue to ensure timely resolution
- Respond to technical issues as they arise
- Assist with administrative tasks
- Ensure Help Desk objectives are clearly defined and communicated to staff
- Assist in tidying up and monitoring data in our systems
- Maintain a high level of professional personal appearance and conduct
- Perform other job-related duties as assigned by Manager
EMPLOYEE BENEFITS
- Health, Dental, Vision coverage for employee
- 401k Plan
- Paid time off
- Paid training, growth opportunities
- Employee vehicle purchase plans
- Discounts on products and services
- Longer-term job security
Compensation: $24-28/ hr. depending on experience
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.