Be the go-to support behind our broker network, helping keep onboarding, operations, communications and compliance running smoothly.
🔷 About CBN
At Community Broker Network, we’re not just supporting insurance businesses - we’re shaping the future of the industry. As Australia’s largest network of general insurance authorised representatives, we empower over 300 businesses and 1,000 employees across the country.
Our team offers market access, technology, education, marketing, HR, business advice, and more, supporting brokers across our network.
We’re a certified Great Place to Work with an incredible culture, and a genuine commitment to helping our people grow.
Our values:
🔹 We Listen (Understand)
🔹 We Achieve (Accomplish)
🔹 We Are One (Together)
🔷 Purpose of the Role
We’re looking for an organised, proactive and service-focused Operations & Broker Support Administrator to join our New Zealand team.
Reporting to the Regional Manager – New Zealand, you’ll provide responsive and well-organised support to CBN NZ’s broker network, helping coordinate broker onboarding, operational administration, communications, meetings and compliance activities.
This is a varied role where you’ll work closely with brokers and teams across Compliance, Marketing, Finance and IT to ensure requests are progressed, records are accurate and our network receives timely and professional support.
✨ What You’ll Do
- Coordinate new brokerage and user onboarding from request through to completion
- Manage broker enquiries and provide responsive day-to-day operational support
- Maintain tasks, records and workflows across Monday.com and Salesforce
- Track requests, deadlines and outstanding actions, following up with brokers, internal teams and external providers
- Prepare network communications, operational updates and regular newsletters
- Maintain approved content, resources and webinar information on The Hub
- Coordinate meetings, agendas and supporting papers, take minutes and follow up actions
- Support compliance administration, including member file auditing, documentation and record keeping
- Assist with routine reporting, commission and referral-partner administration
- Identify opportunities to improve forms, checklists, instructions and administrative processes.
💡 What You’ll Bring
- Experience in administration, operations coordination, broker support or client services
- Experience within insurance, financial services or another regulated industry will be highly regarded
- Strong organisational skills with the ability to manage multiple priorities and deadlines
- Excellent attention to detail and a high level of accuracy
- Strong written communication, proofreading and general business communication skills
- Confidence using Microsoft 365, CRM and workflow systems, web-based portals and digital platforms
- Experience with Monday.com, Salesforce, SharePoint or similar platforms would be advantageous
- Experience preparing newsletters, business communications, meeting papers or minutes is desirable
- A proactive, service-focused approach with strong follow-through
- Sound judgement and the confidence to know when something needs to be escalated to the appropriate specialist.
🔷 Our Awesome Benefits!
At CBN, we genuinely care about our people - and it shows. Here’s what you’ll enjoy:
🏆 Great Place to Work certified
🌟 Hybrid working flexibility - 3 days in the office, 2 days at home
🧘 Wellbeing allowance
🥰 Mental health days & birthday leave
💰 Competitive salaries
📚 Study support & professional development opportunities
💫 Incentive & bonus plan
👶 Paid parental leave
❤️ Salary continuance benefit
✈️ Travel and cyber insurance discounts
👏 Regular team events and cultural activities
😍 Extra perks like health insurance discounts, retail offers, and more!
🔷 Ready to Join Us?
If you’re an organised and proactive administrator who enjoys helping people, keeping things on track and being the person others can rely on, we’d love to hear from you.
Join CBN and play an important role in supporting our New Zealand broker network while building your experience across insurance operations, compliance, communications and broker support.