Leadership role of our Customer Care & Clinical Records Team
Shape customer experience at Allevia Hospitals Epsom and Ascot
Great benefits provided!

Tō mātou whakakitenga | Our vision

Transforming care, transforming lives. Allevia Hospitals is New Zealand's largest private surgical facility, dedicated to delivering high-quality, patient-centered services from our four Auckland locations. Our vision is to provide a better health journey for every patient, every time, through world-class services and a streamlined experience.

Mō te tūranga nei | About the Job

Lead the teams that are the first point of contact for our patients and specialists. In this senior role, you will shape the customer experience and the accuracy of clinical records across Allevia Epsom and Ascot Hospitals. This is a permanent full-time position, 40 hours per week. The manager’s standard hours will be Monday–Friday, 8.30am–5pm, with flexibility required to support a team operating seven days a week, 6am–8pm. This includes some weekend work to meet with weekend staff. It will involve travel between our Allevia Hospital Epsom and Allevia Hospital Ascot.

Key tasks include:

Lead, coach and develop the Customer Care administration, expected admissions, switchboard and reception, clerical pre-admissions and medical records teams.
Build a strong delegated leadership structure with your Senior Coordinators.
Drive workforce planning, rostering, recruitment and succession planning.
Deliver safe, efficient, compliant services, with first-contact resolution for customers.
Champion change, process improvement and projects that lift quality and productivity.
Manage operating budgets, including wage budgets of over $900,000 per annum.
Build strong relationships with specialists, practice managers and external providers.

Ngā kōrero mōu | About you

At Allevia Hospitals, we embrace diversity and recognize that it strengthens our organization. As an equal opportunity employer, we welcome candidates from all backgrounds. As our ideal candidate you have:

Significant experience in customer services management and operations management
Experience in accounting procedures
Experience in a hospital or healthcare environment (preferred)
Telephony and ICT experience (preferable)
A values-led leader who coaches, empowers and holds teams accountable

Ngā hua | Benefits

At Allevia Hospitals, we work hard, have fun, and are dedicated to making a difference for our organization, our people, and our patients. We offer a supportive working environment along with a fantastic range of benefits, including:

Free car parking
Smart easi-care uniforms
Christmas & New Year close-down
Pharmacy discount & discounted hospital fees

Me pēhea te tono mai | How to apply

So if you want to be part of a well-established, respected and growing organisation, hit APPLY now!

Applications close midday Wednesday 18 November 2026; however, we reserve the right to close applications earlier if the right candidate is found beforehand.

Please not that you must be already residing and eligible to work permanently in New Zealand to be considered for this role.