SciDev is an ASX-listed global leader in environmental solutions focused on water-intensive industries. Our solutions allow clients to reuse water, improve operational efficiencies and reduce their environmental footprints. We have operations in both Australia and the United States, delivering world-leading chemistry and water treatment technology to the Mining, Energy, Utilities & Infrastructure, and Data Centre industries.
We are seeking a capable and proactive Technical Account Manager to join our Process Chemistry business to collaborate and work closely with our Perth based team.
Reporting to the Business Unit Head, this role combines technical expertise, customer account management and business development, supporting and growing key customer relationships across Western Australia
Key accountabilities:
Manage customer accounts across sales, order delivery, technical support and project requirements to ensure customer needs are met.
Lead the communication and escalation of customer concerns, ensuring issues are resolved promptly and effectively.
Act as a trusted technical advisor to customers, providing recommendations and solutions that align with their business and operational goals.
Pursue and identify new opportunities to grow existing accounts and develop new business.
Gather customer insights and feedback and work with internal teams to continuously improve service delivery, technical solutions and processes.
Manage account growth, retention, and customer satisfaction, while identifying new opportunities aligned with customer needs.
Provide timely forecasting of sales to allow for optimal supply chain and demand planning.
Prepare customer presentations, technical proposals, quotations and tender submissions.
Provide regular reporting on customer activities, opportunities, risks and recommendations.
Provide project leadership where required to other team members.
Ensure all works are compliant with SciDev HSQE standards and customer specific health, safety and environmental requirements.
Opportunities & Challenges of the role:
Work within a growing and evolving business where processes, technologies and customer needs continue to develop.
Support major customers across remote locations and multiple jurisdictions.
Identify and develop new business opportunities within a competitive and mature market.
Manage technical and commercial relationships through longer customer buying and project cycles.
Contribute to ongoing technology development, innovation and continuous improvement.
Strengthen our market presence by expanding our customer base and increasing awareness of our solutions and capabilities.
About You:
Tertiary qualification in Chemistry, Metallurgy or Chemical/Mining Engineering or equivalent relevant industry experience.
At least four years of proven experience in technical sales and account management
Proven experience in leading and managing technology developments, with a hands-on approach and the flexibility to move in and out of day-to-day activities.
Familiarity with project management, service delivery, and technical documentation.
Strong commitment to safety and quality standards.
Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal teams alike.
A proactive, solutions-focused approach and the ability to work effectively across customer sites and internal teams.
SciDev delivers world-leading chemistry and water treatment technology with end-to-end support from our specialist scientists and engineers. We are committed to protecting our environment and community for future generations.
People are at the heart of our business; we believe in challenging boundaries and going the last mile together as a team.
Think this could be the opportunity for you? Apply now to begin your journey with SciDev.