Job summary
To be an efficient and flexible member of the SWL Pathology team providing consistently high quality and professional service to all users of the service. The specific aim of the Receptionist role is to provide a comprehensive reception service.
1. To act as a primary contact for SWL Pathology, portraying a positive image of SWL Pathology to all visitors.2. To carry out receptionist duties, greeting and directing visitors and arranging for collection from reception where necessary. 3. To make SWL Pathology's first point of contact a welcoming one. 4. To contribute to the efficient and effective running of SWL Pathology.
Main duties of the job
- To answer telephone enquiries, take messages and ensure prompt delivery to the correct person.
- To help patients/members of the public, stakeholders andcontractors access our services and find the right information/place.
- To deal with internal and external enquires to the department, including providing results where appropriate.
- To sort departmental mail and reports.
- To prepare and type letters, reports and other documents.
- To record communications with the department as required
- To maintain a record of results issued by telephone or email following a telephone enquiry.
- To implement quality control systems within the office.
- To photocopy and send emails as required.
Details
- Date posted: 02 November 2026
- Closing date: 16 November 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £31,066 a year Per annum pro-rata incl HCAS (inner)
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 200-STG-713119--8350766-DK
- Job locations: St Georges University Hospitals NHS Foundation Trust, Blackshaw Road, Tooting, Tooting, SW17 0QT, United Kingdom
Job description
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
Person Specification
Qualifications
Essential
- GCSE / O levels in Maths and English Language, or Science or equivalent
- Proficiency in written and spoken english
Knowledge and Experience
Essential
- Experience within an administration role
Desirable
- Previous reception experience
- NHS experience
Skills and Abilities
Essential
- Accuracy and attention to detail
- Able to communicate information accurately
- Able to follow written methodologies and/or protocols
- Basic computer skills
- Organised and methodical
- Able to work as part of a team
- Awareness of health & safety issues
- Able to strictly follow protocols and procedures
Other relevant requirements
Essential
- Good manual dexterity
- Able to perform light physical work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About us
South West London Pathology (SWLP) is an NHS partnership providing a highly dependable, clinically assured and cost effective diagnostic pathology service. SWLP is a pathology partnership between Croydon Health Services NHS Trust, Epsom and St Helier University Hospitals NHS Trust, Kingston Hospital NHS Foundation Trust and St George's University Hospitals NHS Foundation Trust which provides a single, integrated pathology service for hospitals and GPs across South West London and beyond.
Employer details
- Employer name: St George's University Hospitals NHS Foundation Trust
- Address: St Georges University Hospitals NHS Foundation Trust, Blackshaw Road, Tooting, Tooting, SW17 0QT, United Kingdom
- Employer's website: https://www.stgeorges.nhs.uk/