About the role
This is a new position on our product team. You will work alongside our product manager. The job sits between our customers and our product. You will be the person who meets a new customer, understands how they work today, gets them live on our products, trains their people, and brings what you hear back to the team so the product gets better. You will also test features before they ship, investigate issues customers report, and use AI tools to build the workflows, prototypes and documentation that make all of that faster. Most of your week is with customers or with the team, not writing code. If you can code or want to learn, there is room for it, but it is not what we are hiring for.
Key responsibilities
Meet customers, understand their workflows and help them get started with our products
Deliver demonstrations and training, adapting your approach to different levels of confidence with technology
Help people adopt new ways of working, with guidance from our team
Turn customer feedback into clear requirements and ideas for product improvements
Test features, investigate issues and coordinate with our support agents and technical team
Contribute to workflows, prototypes, documentation, configuration and automation using AI tools
Track actions, keep customers informed and follow through on commitments
About you
Experience helping someone who is not technical learn to use something new. This can come from study, work, volunteering, tutoring, retail, hospitality or personal projects
Clear communication, careful listening and the ability to explain ideas simply
Patience and empathy when helping someone learn or solve a problem
Practical problem solving, organisation and attention to detail
Curiosity about technology and a willingness to learn by trying things
Initiative, openness to feedback and the judgement to ask for help
You may be a recent graduate or completing your studies. We welcome graduates from business, design, communications, information systems, technology and other disciplines
You do not need coding experience or previous experience as a business analyst
About us
Eversor AI builds products that read complex documents, check them against the rules that apply, and help organisations make decisions faster and with more confidence. Our customers work in industries that still run on paper, email and long checklists. We replace that with software they can trust. We are an Auckland team with products in customers' hands, and we are growing.