The Company
Our client is a well-established General Motors dealership committed to delivering an exceptional customer experience through quality service, integrity, and teamwork. They are seeking an experienced Automotive Service Manager to lead a high-performing service department, drive profitability, and ensure outstanding customer satisfaction. This is an excellent opportunity for a motivated leader looking to grow with a reputable dealership.
The Position
Our client is seeking an experienced Automotive Service Manager to oversee the daily operations of a busy GM service department. The ideal candidate is a proven leader with strong fixed operations experience, a customer-first mindset, and a track record of increasing technician productivity, service revenue, and CSI scores.
Compensation & Benefits
- $140,000 – $180,000+ Total Compensation (Based on Experience & Performance)
- Performance-Based Bonus Program
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Employee Vehicle Purchase Program
- Employee Discounts
- Career Advancement Opportunities
Responsibilities
- Oversee all daily operations of the dealership's service department.
- Lead, coach, and develop Service Advisors, Technicians, Shop Foremen, and support staff.
- Monitor technician productivity, efficiency, and proficiency to maximize profitability.
- Ensure exceptional customer service while maintaining high CSI scores.
- Manage service scheduling, workflow, and repair order completion.
- Review and monitor department financial performance, including gross profit, labor sales, and expense control.
- Ensure compliance with General Motors warranty policies and manufacturer standards.
- Resolve customer concerns promptly and professionally.
- Recruit, hire, train, and retain top service department talent.
- Work closely with the Parts Department to maintain efficient repair turnaround times.
- Maintain OSHA, EPA, and dealership safety standards.
- Analyze departmental KPIs and implement strategies to improve performance.
- Foster a positive, team-oriented culture focused on accountability and continuous improvement.
Requirements
- Previous Automotive Service Manager experience required.
- General Motors (Chevrolet, GMC, Buick, or Cadillac) dealership experience required.
- Experience managing a high-volume dealership service department preferred.
- Strong understanding of dealership fixed operations.
- Proven ability to increase profitability and technician productivity.
- Experience managing service advisors and technicians.
- Knowledge of warranty administration and manufacturer processes.
- Excellent leadership, communication, and conflict-resolution skills.
- Strong organizational and time-management abilities.
- Experience with dealership management software (Reynolds & Reynolds) preferred.
- Valid driver's license with an acceptable driving record.