Make a real difference! Join our team at Tui Medical!
About us
Tui Medical is a leading primary healthcare provider in the Waikato, operating seven General Practice clinics and two Urgent Care clinics. As both Urgent Care and Cornerstone Accredited, we are committed to delivering accessible, high-quality healthcare to our communities.
We believe great patient care starts with great people. That's why we foster a supportive, collaborative, and inclusive workplace where professional development, wellbeing, and teamwork are valued.
About the position
We are seeking an enthusiastic, customer-focused individual to join our team in a full-time Receptionist and Call Centre Representative role. This dual-position offers the opportunity to work across both our clinic reception and call centre environments, delivering exceptional service to patients and callers alike.
As the first point of contact for patients and external service providers, you'll play a vital role in delivering a positive experience through professional, compassionate, and efficient support. You'll confidently manage a high volume of enquiries, coordinate patient needs, and ensure patients and callers receive accurate information and timely assistance.
This is a rewarding opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service. If you're a strong communicator with excellent attention to detail and a genuine commitment to supporting patients and healthcare providers, we'd love to hear from you.
What we're looking for
Eligibility to work in New Zealand
Previous experience in a medical reception, healthcare administration, or customer service call centre role is preferred
Have a car and drivers' licence as you may need to cover all clinic locations as needed
Exceptional communication and interpersonal skills
Proven ability to multi-task and manage competing priorities
Strong attention to detail and high level of accuracy
Calm and professional under pressure, with a proactive approach
Experience with Indici is advantageous but not essential
Commitment to providing equitable healthcare and outstanding patient experiences
Benefits include
Supportive and collaborative team environment
Opportunities for ongoing training and professional development
Staff discounts across the Tui Group
Generous allowances and company incentives
Meaningful, growth focused culture
Sound like you?
If this sounds like the opportunity you've been looking for, we'd love to hear from you. Apply today and submit your current CV and cover letter telling us why you'd be a great fit for our team.