Guest Service Agent | Taupō, New Zealand
About the Role
Huka Lodge is seeking a warm and polished Guest Service Agent to join our Front of House team. Set on the banks of the Waikato River in Taupō, Huka Lodge has welcomed discerning travellers for nearly a century and remains one of New Zealand’s most celebrated luxury lodges.
In this role, you will be the first and last point of contact for our guests, creating a genuine sense of welcome from arrival through to departure. You will work closely with the wider lodge team to ensure every stay is seamless, personalised and memorable.
This is a casual position.
Key responsibilities include:
- Welcoming guests and managing arrivals and departures with warmth and professionalism
- Handling reservations, enquiries and guest requests by phone, email and in person
- Coordinating guest itineraries, activities and transfers
- Processing check-ins, check-outs and payments accurately
- Anticipating guest needs and delivering thoughtful, personalised service
- Liaising with Housekeeping, Food & Beverage and Management to ensure seamless service
- Maintaining accurate guest records and preferences in the property management system
About You
You are a passionate and personable hospitality professional who takes pride in creating exceptional guest experiences.
You will ideally have:
- Previous front office or guest services experience, ideally in luxury or 5-star accommodation
- Excellent communication and interpersonal skills
- Strong attention to detail and a calm, organised approach
- Experience with property management systems such as Opera or RMS
- Ability to work a flexible rotating roster, including weekends
- Current New Zealand working rights
About Us
Beckons is built around journeys of discovery for curious travelers seeking deeper connection to place, culture, and the natural world. Through a growing collection of lodges in some of the world’s most rare and remarkable destinations, the brand is guided by a regenerative approach to luxury travel, one that goes beyond sustainability to create positive, lasting impact for landscapes, wildlife, and the communities who call these places home.
The Beckons collection includes five award-winning properties in Australia, Southern Ocean Lodge on Kangaroo Island, Longitude 131° at Uluṟu-Kata Tjuṯa, Capella Lodge on Lord Howe Island, Silky Oaks Lodge at the Daintree Rainforest, The Louise in the Barossa Valley, while across the Tasman Sea in New Zealand lies the century-young Huka Lodge in Taupō. In the Americas: Clayoquot Wilderness Lodge, Tierra Atacama and Tierra Patagonia in Chile.