Office Administrator / Customer Services Coordinator

This is a temporary role with an immediate start going through until the 23rd of Decemeber ( with the possibility of extending). My client is a family owned business in the trades industry. You will be based out in Avondale and will be working out of their office with a small team. 

This is a hands-on, multi-skilled role for someone reliable, organised, and happy to step in when needed.

Hours: Monday–Friday, 8am–5pm (in office)

The Role

• Answering inbound and outbound calls, emails, and messages
• Manage services from quoting to invoicing and processing jobs
• Booking and scheduling jobs for technicians
• Liaising with customers and insurance companies
• Managing a busy shared inbox and updating job records
• Supporting customers during emergency situations

About You

• Proven reliability.  Essential in a small team
• Strong verbal and written communication skills
• Calm, empathetic, and customer-focused
• Highly organised with great attention to detail
• Comfortable multitasking and working to deadlines, not afraid to be busy
• Nice to have : Advanced MS office and Tech-savvy, with experience or interest in AI tools and automation
• Experience in insurance, trades, or service-based industries is an advantage