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Description
Meter Services Supervisor — Water Resources Department
Help protect the reliability and quality of Greensboro’s water distribution system as a Meter Services Supervisor with the City of Greensboro’s Water Resources Department. In this leadership role, you’ll coordinate essential field operations, oversee meter services and water quality programs, and guide employees responsible for maintaining the infrastructure that delivers safe, dependable water to the community.
About the Department:The City of Greensboro’s Water Resources Department provides essential water, wastewater, and stormwater services that protect public health and support community well-being. Within this department, Meter Services plays a vital role in maintaining accurate water metering, protecting the distribution system, supporting fire hydrant and valve maintenance, and preserving water quality for residents and businesses.
Compensation and Benefits:
Estimated Hiring Salary Range: $72,653.00 - $83,032.00 Full Salary Range: $63,104.00 - $112,924.00. Annually
Benefits:
The City of Greensboro offers an outstanding benefits package that supports your well-being.
Learn more Here
Work Schedule:
Wed - Tues 7:30A - 430P
Why You’ll Love Working With Us:
- Make a community-wide impact: Help maintain the reliability and quality of Greensboro’s water distribution system.
- Lead essential field operations: Coordinate programs that support water metering, system maintenance, and water quality.
- Develop and support your team: Provide training, guidance, and resources that help employees work safely and effectively.
- Solve problems that matter: Coordinate emergency responses and help resolve customer concerns involving water services.
- Collaborate across operations: Partner with field supervisors, crew coordinators, managers, and other divisions to improve service delivery.
About the Role
As a Meter Services Supervisor, you’ll coordinate the daily operations of the meter repair and change-out program and the water quality monitoring and flushing program. You’ll oversee Operators in Responsible Charge (ORCs) for the water distribution system while supporting the maintenance, reliability, and performance of critical water infrastructure and related programs. This job is Exempt and is not subject to the overtime provisions of the Fair Labor Standards ACT
Key responsibilities include:
- Planning, prioritizing, and coordinating daily activities for the Meter Services section to support efficient, timely work.
- Overseeing water metering system reliability, the Cross Connection Control program, fire hydrant maintenance and replacement, waterline valves and control valves, and distribution system water quality.
- Reviewing daily work logs and reports to ensure accuracy, completeness, and accountability.
- Coordinating employee training in safety, job knowledge, and operational procedures.
- Managing required human resources paperwork and supporting recruitment activities, including monitoring staffing needs and interviewing candidates.
- Collaborating with field supervisors to improve crew productivity and developing standard operating procedures (SOPs) for maintenance tasks.
- Coordinating emergency response activities and ensuring appropriate support for critical water system needs.
- Responding to customer complaints and coordinating timely, effective resolutions.
- Communicating operational priorities, logistics, and performance expectations with crew coordinators to help ensure work is completed properly and on schedule.
- Preparing reports and documentation to monitor section performance and support operational decisions.
- Maintaining timely communication with the Customer Service Manager, peers, direct reports, other divisions, and external contacts.
- Ability to handle escalated customer and safety situations resulting from the normal operations of the Meter Service Group.
- Skilled in establishing, maintaining, and collaborating with others internally, interdepartmentally, and with outside vendors and customers.
- Experience analyzing data, deriving objective reports, and providing appropriate conclusions by using sound judgment.
Bring Your Leadership and Operational Expertise to Water Resources:
This role is ideal for a leader who can coordinate field operations, develop employees, solve service-related challenges, and maintain high standards for safety, quality, and accountability. Strong organizational, communication, and problem-solving skills are essential, along with the ability to balance daily priorities with emergency needs.
Success in this position requires effective collaboration with field supervisors and crew coordinators, sound judgment when addressing customer concerns, and a commitment to maintaining reliable water distribution services for the Greensboro community.
Ready to Make an Impact?Bring your leadership, operational knowledge, and commitment to public service to the City of Greensboro’s Water Resources team. Help lead the people and programs that keep Greensboro’s water distribution system reliable, safe, and ready to serve our community every day!
Qualifications
Minimum Qualifications:
- High School Diploma/GED
- Valid Driver's License
- 4 years' experience working with a Water Metering System and Cross Connection Program or directly related experience as it pertains to the job description.
- NC AWWA Meter Technician, Backflow Cross Connection, or Grade B NC WTFO Distribution System ("OR" the ability to obtain within 24 months of hire date)
- Intermediate experience with Microsoft Business Suite
Preferred Qualifications:
- Bachelor's Degree
- EnQuesta or CRM/CIS software experience
- 5+ years of supervisory experience.
- 5+ years of experience with Meter Data Management and Work Order Management systems.
- Experience/Knowledge of State and local laws, along with Department Rules and Regulations, and how to apply them specifically to backflow.
- Experience with water resources billing, metering, and customer information operations and administration.