Great with people? Organised and good at keeping things moving?

We’re a franchised vehicle dealership looking for a friendly, practical person to look after our service customers—from preparing for their visit through to handing back their keys.

No two days are the same. You’ll be the link between our customers and service department, helping each visit run smoothly and making sure customers know what’s happening with their vehicle.

What you’ll be doing

• Preparing for customer visits: Organising bookings, checking the work required and making sure customer and vehicle details are up to date.

• Welcoming customers: Explaining the planned work, confirming expected costs and agreeing on collection arrangements.

• Keeping things moving: Following progress through the service department, checking completion times and keeping customers updated on any changes and when their vehicle is ready.

• Arranging additional work: Discussing recommendations and costs with support from the service team, and obtaining customer approval before extra work proceeds.

• Finishing the visit well: Preparing invoices, explaining completed work and charges, processing payments, arranging the next booking and completing the associated administration.

The person we’re looking for

You genuinely enjoy dealing with people—face to face, over the phone and by email. You’re approachable, a good listener and comfortable explaining information clearly.

You’re organised, accurate and comfortable using computers. You can manage several jobs at once, keep track of the details and do what you say you’ll do.

Not every customer will be having a good day. An unexpected repair, a breakdown or a servicing bill can be frustrating. You can show understanding, stay calm and professional, and help work towards a solution, while knowing when to involve your manager.

Mechanical knowledge and dealership experience are helpful, but not essential. A background in customer service, hospitality, retail, reception or administration could be a great starting point.

Interested?

Send your CV and a brief introduction to [email protected], telling us why this customer-focused role would suit you.

Applications close 30th October or as soon as a suitable applicant is found. Applications will be considered as they are received so, please don't delay.