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Job Title: Business Analyst - Senior

Location: Toronto, Ontario

Work Model: Onsite

Duration: 6 months

Extension: 1 Time

Must Haves

  • Proven experience in gathering, analyzing, and documenting data, system, and business requirements.
  • Expertise in Business Analysis working visio diagrams and swim lane diagrams
  • Ability to define use cases, user stories, and acceptance criteria for IT solutions.
  • Ability to effectively liaise between business users, IT teams, and external vendors.
  • Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
  • JIRA, Confluence, Azure DevOps (for requirements tracking & project collaboration).
  • Visio, Lucidchart, MIRO (for process modeling and workflow visualization), figma

Description / Responsibilities / Skills

Responsibilities

  • Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
  • Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.
  • Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
  • Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; business rules definition and non-functional requirements definitions.
  • Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders.
  • Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up.

General Skills

  • Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches.
  • Leads and conducts business analysis aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
  • Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope.
  • Awareness of emerging I&IT trends and technologies.
  • A team player with a track record for meeting deadlines.

Desirable Skills

  • Knowledge and understanding of Information Management principles, concepts, policies and practices.
  • Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
  • Experience in structured, object oriented and agile methodologies for user requirements.
  • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Experience & Skill Set Requirements

1. Data & Business Analysis & Requirements Management (35%)

  • Strong analytical skills for identifying business problems and proposing solutions.
  • Experience in systems re-engineering and workflow optimization.
  • Experience with database analysis and SQL language.

2. Stakeholder Engagement & Communication (25%)

  • Excellent documentation and presentation skills for communicating business needs to technical teams.
  • Strong negotiation and facilitation skills to align diverse stakeholder interests.

3. Technical & Tools Proficiency (15%)

  • SharePoint, MS Teams (for document management & team collaboration).
  • Familiarity with data-driven decision-making tools (Power BI, SQL, Advanced Excel) is a plus.
  • Knowledge of ERP, CRM, or Cloud-based business solutions is an asset.

4. Systems Optimization & Digital Transformation (20%)

  • Experience leading systems re-engineering initiatives to improve efficiency.
  • Ability to identify automation opportunities and workflow enhancements.
  • Understanding of Agile (Scrum, Kanban) and Waterfall methodologies to support IT teams.
  • Strong problem-solving skills with a focus on data-driven decision-making.

5. Public Sector (OPS) Experience (5%)

  • Prior experience working in Ontario Public Sector (OPS) or other government environments.
  • Familiarity with OPS governance frameworks (Stage Gate, ITIL, security policies, etc.).
  • Understanding of OPS procurement, regulatory compliance, and service delivery models.