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Home · Whānau Ora Community Navigator

Talofa lava, Mālō e lelei, Kia orana, Fakaalofa lahi atu, Ni sa bula vinaka, Fakatalofa atu, Mālō nī, Mauri, and warm Pacific greetings.

Are you the one your family, church and community already turn to when life gets heavy?

At Pacific Growth Services, we believe every Pacific family carries its own strengths, stories and dreams for the next generation. As our Whānau Ora Navigator, you’ll walk alongside Pacific whānau facing high and complex needs, building trust, restoring hope, and supporting them to chart their own course toward wellbeing, self-determination and a brighter future for their children and grandchildren.

This mahi is grounded in the vā, the sacred space between people. It’s about showing up with alofa, respect and humility, listening deeply, and honouring the voice of every generation in the family, from the little ones to our elders. No two days are the same. You’ll be out in the community, in homes, churches and agency meetings, connecting and advocating so whānau get the right support at the right time.

Your Mahi

  • Walk alongside Pacific whānau to identify their strengths and aspirations, and build whānau-led plans to reach them

  • Work in a trauma-informed, strengths-based way, guided by Pacific values and the Ngā Vaka o Kāiga Tapu frameworks

  • Help whānau navigate health, housing, education, employment and social services, and access what they’re entitled to

  • Advocate for whānau in inter-agency spaces so their voice shapes the response

  • Build strong connections with churches, Pacific community leaders, marae, iwi, kaupapa Māori services and other Navigators across the Bay of Plenty

  • Capture whānau progress and stories using the Whānau Ora Progression Framework, so their journey is seen, valued and helps shape better systems

What You Bring to the Vaka

  • 2+ years’ experience supporting individuals and families with high and complex needs, ideally with Pacific families or communities

  • A relevant tertiary qualification (e.g. social work, counselling, psychology, community development, education, public health, Māori or Pacific studies)

  • A deep understanding of Pacific cultures, values and ways of being, and the confidence to move between community and agency spaces

  • A Pacific language is a real bonus

  • Strong communication and organisation skills, and comfort with record-keeping (Kotahi or Zoho CRM experience is a plus)

  • Resilience, empathy and the ability to build trust quickly, while looking after your own wellbeing too

  • A full, clean driver’s licence

The Values We Paddle By

Trust  •  Character  •  Honesty  •  Discipline  •  Innovation  •  Understanding

If these sound like you, you’ll feel at home with us.

What We Offer

  • Fixed term to 30 June 2027 (full-time)

  • Vehicle and phone for work use

  • Professional development, supervision and capability-building through the Tātou Whānau Ora network

  • A flexible, purpose-led work environment

  • A Pasifika team who will have your back. We work as kāiga.

Additional Requirements

  • Based in Tauranga, with travel across the wider Bay of Plenty from time to time

  • Quarterly overnight travel to Auckland or Wellington

  • Flexibility for occasional evening and weekend mahi

If you feel called to serve, this is tautua with real purpose. We’d love to hear from you.

Learn more about us: https://www.pacificgrowth.co.nz/who-we-are/

Faʻafetai lava  •  Mālō ʻaupito  •  Meitaki maʻata  •  Fakaaue lahi  •  Vinaka vakalevu