About the role
Redstripe Ltd is seeking a Service Coordinator to join our team in Thorndon, Wellington. This is a full-time position that plays a vital role in ensuring the smooth operation of our administrative and support functions. As Service Coordinator, you will be the backbone of our operational efficiency, coordinating services and support across the organisation whilst maintaining strong relationships. This role is essential to our continued success and offers you the opportunity to make a direct impact on our business performance and client satisfaction.
Key responsibilities
Coordinating and scheduling services to ensure timely delivery and optimal resource allocation
Managing administrative tasks including documentation, filing, and record-keeping to maintain organisational systems
Acting as a point of contact for clients and internal teams, providing responsive support and managing enquiries
Monitoring and tracking service delivery against agreed timelines and quality standards
Preparing reports and documentation to support management decision-making and service improvement
Supporting the scheduling and coordination of meetings, appointments and events as required
Liaising with staff to ensure seamless coordination of services and activities
Maintaining accurate databases and systems to support service delivery and business operations
What we're looking for
Strong organisational skills with the ability to manage multiple priorities and deadlines effectively
Excellent communication abilities, both written and verbal, with the capacity to interact professionally with diverse stakeholders
Basic IT knowledge, including password changes, account access, ticket logging, and knowing when to escalate technical issues.
You have an interest in IT and are comfortable learning new systems.
Proficiency in Microsoft Office applications and experience with administrative systems and databases
Attention to detail and commitment to accuracy in all administrative tasks
Proven ability to work independently whilst contributing effectively as part of a team
Customer service experience that demonstrates a commitment to providing professional support
Problem-solving capability with the flexibility to adapt to changing priorities and requirements
Prior experience in IT, call centre or an administrative support role would be advantageous
About us
Redstripe is a small dynamic and forward- thinking IT Company operating in the Wellington region. We are committed to delivering high quality services and solutions to our clients whilst maintaining strong values of professionalism, integrity, and excellence. Our team is comprised of dedicated professionals who are passionate about their work and committed to continuous improvement.
Apply now
If you meet the above criteria and are interested in joining Redstripe as a Service Coordinator, we would like to hear from you. Please submit your CV and a covering letter outlining your relevant experience and why you are interested in this position.