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Home · Bajaj Finance · Senior Business Analyst

Job Purpose
We are seeking a Senior Business Analyst (Techno-Functional) with 10-12 years of experience in the NBFC and Banking domain. The candidate must have strong functional knowledge of Loan Management System (LMS) and Collections & Recovery processes, together with a good understanding of Oracle Database, SQL, and PL/SQL. Knowledge of Loan Origination System (LOS) will be an added advantage. The role will bridge Business and Technology teams and will be responsible for requirement management, solutioning, impact analysis, stakeholder engagement, team leadership, testing support, release readiness, and post-production stabilization.

Duties and Responsibilities
Business Analysis & Solutioning

  • Gather, analyze, validate, and document business and functional requirements.
  • Prepare BRDs, FRDs, user stories, acceptance criteria, use cases, process flows, data mappings, and functional specifications.
  • Translate business needs into clear techno-functional solutions and implementation-ready requirements.
  • Perform system impact analysis and identify assumptions, risks, constraints, and cross-application dependencies.
  • Conduct requirement walkthroughs and drive clarifications, approvals, and sign-offs.

LMS Domain Expertise

  • Loan booking, disbursement, loan servicing, repayment processing, and EMI schedule management.
  • Interest calculation, charges, penalties, waivers, refunds, prepayment, foreclosure, and closure.
  • Loan restructuring, rescheduling, delinquency handling, reconciliation, and accounting impacts.
  • LMS integration with upstream and downstream applications.

Collections & Recovery Expertise

  • DPD and bucket management, allocation strategies, field collections, and tele-calling.
  • Dunning, promise-to-pay, settlement, waivers, repossession, legal recovery, and write-off.
  • Agency management, collection performance tracking, MIS, and workflow automation.
  • Integration between LMS, collection systems, payment platforms, and accounting systems.

Oracle Database & Integration

  • Oracle tables, views, keys, relationships, data models, and database concepts.
  • SQL queries, joins, subqueries, aggregate and analytical functions.
  • Working understanding of PL/SQL, procedures, functions, packages, and triggers.
  • Data extraction, validation, reconciliation, and production issue investigation.
  • Understanding of REST APIs, JSON/XML payloads, field mappings, validations, and error handling.

Stakeholder Management

  • Manage Business, Product, Operations, Technology, Risk, Compliance, Finance, and Vendor stakeholders.
  • Lead workshops, solution discussions, and decision-making forums.
  • Manage expectations, priorities, escalations, risks, and dependencies.
  • Present project status and recommendations to senior management.
  • Drive timely closure of requirements, defects, approvals, and sign-offs.

Team Management & Leadership

  • Manage, mentor, and guide Business Analysts and techno-functional resources.
  • Allocate work, track deliverables, and ensure adherence to timelines and quality standards.
  • Review requirements, user stories, process flows, impact analyses, and test scenarios.
  • Provide functional guidance and build an accountable, collaborative, high-performance team.

Testing, Release & Production Support

  • Prepare and review SIT/UAT scenarios, test cases, expected results, and traceability.
  • Coordinate UAT, defect analysis, fix validation, and sign-off.
  • Support deployment readiness, production sanity checks, monitoring, and stabilization.

Required Qualifications and Experience
Mandatory Skills

  • 10-12 years of Business Analyst or Techno-Functional experience in NBFC or Banking.
  • Strong LMS and Collections & Recovery domain knowledge.
  • Good Oracle Database, SQL, and PL/SQL understanding.
  • Strong requirement analysis, documentation, impact analysis, and solutioning skills.
  • Proven stakeholder-management and team-management experience.
  • Excellent analytical, communication, facilitation, and problem-solving skills.

Good-to-Have Skills

  • Functional knowledge of LOS, customer onboarding, KYC, credit assessment, and approval workflows.
  • Exposure to digital lending, regulatory requirements, Agile/Scrum, and enterprise lending platforms.

Tools & Platforms

  • Jira: user stories, backlog, sprint tracking, defects, and dashboards.
  • Microsoft Azure Boards: epics, features, user stories, tasks, queries, and delivery tracking.
  • Microsoft Excel: data analysis, reconciliation, lookup functions, PivotTables, trackers, and reporting.
  • Microsoft Visio, Word, and PowerPoint: process flows, documentation, and management presentations.
  • Confluence and Oracle SQL Developer / TOAD: knowledge management and database analysis.

Educational Qualification

  • B.E. / B.Tech / MCA / MBA (Systems or Finance) or an equivalent qualification.
  • Agile, Scrum, CBAP, CCBA, or PMI-PBA certification is desirable.

Success Profile
The ideal candidate can independently manage the end-to-end requirement and solution lifecycle, lead a Business Analyst team, engage senior stakeholders, analyze system and data impacts, and deliver scalable and operationally effective lending solutions.