About the role
Location: Queenstown
Hours: Full-time, 40 hours per week (Thursday to Monday)
Love property? Love problem-solving? Love Queenstown?
We’ve got a seriously cool opportunity at Be Our Guest by Bayleys for someone who’s organised, calm under pressure, and great with people.
We’re on the hunt for an Assistant Property Manager to be the go-to person for our holiday home managers across Queenstown and Wanaka. You’ll help create awesome stays, smooth check-ins, and jump in when things need fixing (ideally before guests even know something’s gone wrong).
What you'll be doing
Keeping in touch with our guests before, during, and after their stay.
Checking properties are good to go including pre-arrival inspections and post-checkout checks.
Dealing with guest inquiries and resolving any issues or concerns that may arise during their stay.
Manage reservations and reviews, including confirming bookings, updating availability, and handling last-minute changes or cancellations.
Backing up the team with admin, occasional errands, and all the bits that keep us moving
What we're looking for
Experience in property management, hospitality or customer service. If you’ve been the calm one on a busy front desk or kept a property portfolio ticking along, you’ll fit right in
Great communicator. Friendly, clear, and not flustered when plans change
Super organised. You love ticking things off a list, juggling a schedule and keeping the chaos in check
Sharp eye for detail and high standards for how a property is presented
Confident with tech and happy to learn new systems (booking platforms, property management software, the usual)
Ability to work flexible hours, including weekends and public holidays
Must have the right to work full-time in NZ
A valid full NZ driver’s license
What you’ll get
In addition to a competitive salary, you will enjoy:
Opportunities for career development and advancement
A mobile phone & laptop
Loads of variety – no two days are the same
A super supportive team who love what they do
Your birthday off, because who wants to work on their birthday?
Big brand backing (we’re part of the Bayleys crew) but with a start-up vibe
This is a full-time role based out of our Queenstown office, and you'll work Thursday to Monday, so weekends are part of your routine. We are looking for someone with an immediate start.
Send your CV and a cover letter to [email protected], and tell us why you’d be a great fit.