The Regent of Rotorua offers stylish luxury accommodation, a restaurant, wine and cocktail bar - all with a touch of glamour and an oasis of understated contemporary elegance amidst the exciting attractions and experiences Rotorua has to offer.
We are recruiting highly motivated and experienced people to fill 2 positions we currently have available, in both our Front Office and Restaurant teams.
Receptionist – part-time minimum 16 hours per week
Your main duties and responsibilities will include, but are not limited to:
To greet and welcome guests in a friendly and professional manner
To ensure guests are checked in and out efficiently efficiently and accurately
To ensure accurate billing and payment procedures are followed
To handle enquiries and respond to guests requests for assistance and information
To assist in ensuring the restaurant runs smoothly during a rostered shift, maintaining particular emphasis on high standards of both service and quality
To monitor stock levels of food, beverages and supplies
To provide duty management for the hotel when required
To oversee daily activities, including opening and closing procedures and to ensure all tasks are completed correctly and efficiently
It is essential the successful candidate possess the following attributes:
A service-oriented personality with at least 2 years experience in a similar position, with experience in both Reception and Food & Beverage, and preferably with working knowledge of Mews or similar hotel property management system
A positive and friendly attitude
A passion for and commitment to delivering exceptional guest service
Licence Controller Qualification (LCQ) and General Manager's Certificate
High motivation and energy levels
Flexibility to work shifts, including weekends and public holidays
A pride in their personal grooming
Restaurant Supervisor - full-time minimum 32 hours per week
Key duties and responsibilities will include:
Ensure the restaurant runs smoothly and profitably during shift
Ensure high standards are maintained in both service and quality of food and beverage
Oversee daily activities, including opening and closing procedures, ensuring all tasks are completed correctly and efficiently
To provide duty management as required
Handle and resolve any guest complaint effectively, ensuring the ultimate satisfaction of the guest
Supervise and support the rostering of staff, assuming responsibility for departmental wage budgeting
Monitor stock levels of food, beverages, and supplies
Assist in training and development of Restaurant wait staff
Ensure compliance with health & safety standards
The ideal candidate for this position will possess the following attributes:
Minimum 2 years previous experience in a similar position, at a supervisory level and in a high-end restaurant operation
A passion for food and working with a quality product
Excellent knowledge of local and international wines, cocktail mixology and espresso coffee making experience
Licence Controller Qualification (LCQ) and General Manager's Certificate
A desire to deliver and exceed expectations in guest service
High motivation and energy levels
A pride in their personal grooming
Fluency in English, both spoken and written, is essential to confidently communicate with international guests, team members, and suppliers.
Applicants must be legally entitled to work in New Zealand. You must be either a New Zealand Citizen, Permanent Resident or hold a current and open work visa with at least 12 months until expiry.