What You’ll Do: 

Loss Mitigation & Account Resolution

• Manage delinquent residential mortgage and home equity accounts by performing collection activities, communicating with members regarding account status, and educating members on foreclosure prevention and home retention options.
• Assist members with loss mitigation opportunities by gathering and reviewing financial information, evaluating hardship circumstances, identifying available workout options, and preparing recommendations for repayment plans, modifications, foreclosure alternatives, and other loss mitigation solutions.
• Manage loss mitigation activities and documentation by collecting required information, monitoring timelines, maintaining accurate records, and coordinating implementation of approved workout solutions.
• Coordinate with investors, mortgage insurers, attorneys, government assistance programs, internal departments, and third-party vendors to support loss mitigation, foreclosure prevention, foreclosure activities, and account resolution efforts.
• Prepare and maintain documentation related to workout, recovery, and foreclosure activities in accordance with established procedures.

Account Administration & Documentation

• Utilize investor, servicing, and internal systems to document account activity, maintain account records, submit requests, monitor loan status, and support servicing requirements.
• Monitor assigned accounts and mitigation activities to ensure compliance with investor requirements, established timelines, and departmental procedures.

Additional Responsibilities

• Support departmental and organizational objectives by performing other job-related duties and responsibilities as assigned.
• Maintain compliance with applicable mortgage servicing requirements, investor guidelines, credit union policies, procedures, laws, and regulations, including bankruptcy laws, collection laws (including FDCPA when applicable), SCRA, and Bank Secrecy Act requirements.

What You Can Expect:

• We are proud to be an equal opportunity employer and are committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and identities and do not discriminate based on any protected characteristic under applicable law.

Benefits and Perks

• Employer-Paid Benefits:
  • Health Insurance (only employee premium paid)
  • Short- and Long-Term Disability
  • Life Insurance and AD&D
• Benefits:
  • Dental & Vision Insurance
  • Health Care and Dependent Care Flex Spending Accounts
  • 401K Plan with match (based on length of employment)
• Perks:
  • Generous paid time off- Earn over 4 weeks of PTO during your first year of employment
  • Holidays- 11 observed holidays in addition to paid time off
  • Tuition reimbursement- Up to $5000 per year
  • Performance based Incentive program

 

What You Need to Succeed:

Required Education & Experience:

• High school diploma or equivalent.
• Three years of experience in financial services, collections, mortgage servicing, loss mitigation, or a related field.
  • Preferred Education and Experience
  • Experience with mortgage servicing, foreclosure prevention, default servicing, investor requirements, and related legal processes.
  • Experience servicing secondary market mortgage loans.

Knowledge, Skills & Abilities

• Technical Skills: Strong computer skills, including proficiency in Microsoft Office products and the ability to effectively use mortgage servicing, collection, and account servicing systems.
• Analytical & Decision-Making Skills: Ability to evaluate financial information, assess hardship circumstances, identify appropriate loss mitigation solutions, and make recommendations within established guidelines.
• Communication & Member Service Skills: Strong verbal and written communication skills with the ability to effectively communicate with members, investors, attorneys, mortgage insurers, and internal stakeholders.
• Organization & Time Management: Ability to manage multiple accounts, documentation requirements, deadlines, and competing priorities while maintaining a high degree of accuracy.
• Regulatory & Compliance Knowledge: Working knowledge of mortgage servicing requirements, investor guidelines, foreclosure processes, loss mitigation programs, applicable collection laws, and credit union policies and procedures.

Physical Demands:

• • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, employees are regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
  • Must be able to lift and carry up to 20 pounds.
  • Vision requirements include close and classroom vision.
  • Occasionally required to travel by automobile.