Restaurant Supervisor – Beach Club
Position Summary
The Restaurant Supervisor is responsible for overseeing the daily operation of the beach club restaurant, ensuring exceptional guest experiences, maintaining high service standards, and supporting the restaurant management team. This role leads the service team, ensures smooth operations, and helps achieve sales and guest satisfaction targets.
Key Responsibilities
Guest Service
- Deliver outstanding guest service and create memorable experiences.
- Handle guest requests, feedback, and complaints professionally.
- Ensure all guests receive prompt, friendly, and efficient service.
- Build positive relationships with returning guests and members.
Team Leadership
- Supervise, motivate, and coach the service team.
- Conduct daily briefings and communicate operational updates.
- Monitor staff performance and provide on-the-job training.
- Ensure all team members follow grooming and uniform standards.
- Promote teamwork and a positive working environment.
Restaurant Operations
- Oversee daily restaurant and beach club operations.
- Assign staff to service areas and monitor workflow.
- Ensure tables, beach beds, and service stations are prepared.
- Monitor food and beverage quality before serving.
- Maintain cleanliness and safety throughout the venue.
- Ensure compliance with SOPs and hygiene standards.
Sales & Revenue
- Encourage upselling of food, beverages, and promotions.
- Support achieving daily revenue targets.
- Monitor guest spending and maximize sales opportunities.
- Promote special events, memberships, and seasonal promotions.
Cash & Administrative Duties
- Assist with cashier procedures when required.
- Verify bills and ensure accurate transactions.
- Prepare shift reports and communicate operational issues.
- Monitor inventory and report shortages.
Health & Safety
- Follow food safety and hygiene regulations.
- Ensure workplace safety for guests and staff.
- Report maintenance or safety concerns immediately.
Qualifications
- Diploma or Bachelor's Degree in Hospitality Management or a related field.
- Minimum 2–3 years of restaurant or beach club supervisory experience.
- Strong leadership and communication skills.
- Excellent customer service mindset.
- Ability to work under pressure in a fast-paced environment.
- Good English communication skills.
- Knowledge of POS systems and restaurant operations.
Skills
- Leadership
- Team Management
- Guest Relations
- Problem Solving
- Time Management
- Communication
- Conflict Resolution
- Sales & Upselling
- Food & Beverage Knowledge
- Attention to Detail
Key Performance Indicators (KPIs)
- Guest satisfaction and positive reviews.
- Service quality and SOP compliance.
- Team productivity and attendance.
- Sales and upselling performance.
- Cleanliness and hygiene standards.
- Staff development and training.
- Complaint resolution.
- Revenue achievement and operational efficiency.