PNG Customer Support, Banking Operations & On-boarding
Use your PNG language skills, banking knowledge and customer service experience to help support our expansion in Papua New Guinea.
We’re looking for someone who understands PNG’s communities, banking environment and local infrastructure, and can bring that knowledge into our Christchurch-based team.
This is a critical role for the success of our PNG expansion. For the right candidate, we are willing to support the process of obtaining the necessary right to work in New Zealand.
💡 About Us
Pay It Now is a New Zealand-based fintech business providing digital payment and cryptocurrency services across New Zealand, Australia and Papua New Guinea.
Our goal is to make digital payments simple, trusted and accessible. As we expand our PNG operations, we’re strengthening the support, banking relationships and operational processes needed to serve local customers and support our PNG office.
💼 About the Role
As our PNG Correspondent Support team member, you’ll work from our Christchurch office, helping coordinate the day-to-day delivery of our PNG services.
Customer support is at the heart of the position. You’ll assist retail and corporate customers with their accounts and transactions, explain requirements clearly and help resolve issues. Alongside this, you’ll support banking fulfillment, on-boarding and compliance processes, while maintaining regular communication with our PNG office and commercial banking partners.
You’ll bring practical knowledge of PNG’s regulatory environment, AML requirements, banking systems and local infrastructure. This understanding will help us deliver services that meet local needs and manage the operational challenges of a growing regional business.
Being based in Christchurch is essential. You’ll work directly alongside our core operations, anti-money laundering (AML) and development teams, connecting local PNG requirements with the people responsible for our systems, processes and service delivery.
🔐 Key Responsibilities
Customer Support
Respond to PNG customer enquiries through our support ticketing system, email, online channels and phone.
Communicate clearly in English and relevant PNG languages.
Assist with account access, verification, deposits, withdrawals, payments, exchanges and general platform enquiries.
Investigate account and transaction issues, keep customers informed and follow through to resolution or a clear handover.
Support retail and corporate customers with a patient, practical and culturally informed approach.
Banking Fulfillment & Commercial Partner Support
Coordinate banking and payment requests relating to our PNG operations.
Liaise with commercial banking partners on payment queries, processing requirements and outstanding matters.
Check payment instructions and supporting information for accuracy and completeness.
Assist with transaction processing, reconciliation and discrepancy follow-up within your training and approval authority.
Use your knowledge of local banking systems and infrastructure to help investigate delays and resolve processing issues.
Maintain accurate records and clear communication between our New Zealand team, PNG office and banking partners.
On-boarding & Compliance Support
Guide retail and corporate customers through account setup and verification.
Collect and review identification, business documents and other supporting information.
Explain requirements and follow up on missing or unclear documentation.
Apply your understanding of PNG identification practices, business structures and local documentation when supporting on-boarding.
Assist our AML team with customer due diligence, transaction enquiries, customer reviews and record-keeping.
Recognize and escalate unusual activity, inconsistencies or concerns.
Help identify relevant PNG regulatory and banking requirements for review by our operations and compliance teams.
PNG Operations & Regional Growth
Provide day-to-day operational support to our PNG office.
Coordinate customer and partner requests across our New Zealand and PNG teams.
Help our operations, AML and development teams understand local requirements and infrastructure constraints.
Share customer feedback and identify recurring issues or opportunities to improve our services.
Help adapt customer guidance and internal processes to the PNG environment.
Support new customer relationships, banking partnerships and service developments as our regional presence grows.
🔍 What We Are Looking For
Essential knowledge and skills
Fluency in PNG languages relevant to our customers and partners, alongside strong written and spoken English.
A strong understanding of PNG’s culture, communities and business environment.
Working knowledge of PNG’s banking and financial services regulations relevant to payments, on-boarding and customer support.
Practical understanding of AML/CFT processes, including customer identification, due diligence, record-keeping and escalation of suspicious activity.
Familiarity with PNG’s banking services, payment channels and local infrastructure, including challenges affecting customer access and transaction processing.
Strong customer service skills and confidence communicating with retail customers, corporate clients and commercial banking partners.
Excellent attention to detail when handling financial information and customer documents.
The ability to investigate issues, manage priorities and follow through on outstanding work.
Sound judgment and discretion when handling confidential information.
The ability to work from our Christchurch office.
Relevant experience
Experience in banking, payments, financial services, onboarding or compliance involving the PNG market.
Experience supporting customers and coordinating operational requests.
Confidence using multiple systems and working collaboratively across teams.
An interest in fintech, blockchain or cryptocurrency would be beneficial. Training will be provided across Pay It Now’s platforms, systems and internal processes.
🌟 Why Join Us?
Play a critical role in the success of our PNG expansion.
Use your language skills and regional knowledge to make a practical difference for customers.
Work alongside our core operations, AML and development teams in Christchurch.
Build experience across customer support, banking operations, on-boarding and digital finance.
Join a supportive team where your insights can help shape our services and processes.
Help strengthen the connection between our PNG office, local partners and New Zealand operations.
🌏 Location & New Zealand Work Rights
This is a permanent, full-time, Monday-to-Friday position based in Christchurch, New Zealand.
Finding the right person is critical to the success of our PNG expansion. We welcome applications from suitable candidates both within New Zealand and overseas.
The successful applicant must be based in Christchurch, or willing to relocate, to work directly alongside our core team.
For the right candidate, we are willing to actively support the process of obtaining the necessary legal right to work in New Zealand, including providing relevant employer documentation and assistance with applicable employer-side requirements.
Applicants must hold, or obtain before starting employment, appropriate New Zealand work rights. Any appointment requiring a visa will be subject to eligibility and Immigration New Zealand approval.
📩 How to Apply
Please apply through SEEK with your CV and a cover letter outlining:
Your experience in customer support, banking, payments, onboarding or compliance.
Your knowledge of PNG’s regulatory environment, AML processes and banking infrastructure.
The PNG languages you speak and your level of fluency.
Your current location and New Zealand work rights or visa status.
Your willingness to relocate to Christchurch, if applicable.
We’d love to hear from someone who can help us deliver reliable, locally informed support and contribute to the long-term success of our PNG operations.