POSITION OF: RECEPTIONIST/OFFICE ASSISTANT

REPORTS TO: COMMUNITY DIRECTOR

Location: Casa Familia Status: Full Time

Hours: 7:00am – 4:00pm, Monday through Friday

The RECEPTIONIST position is: NON-EXEMPT (hourly).

The purpose of this job description is to communicate the responsibilities and duties associated with this position. Our company emphasizes a TEAM APPROACH and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.

Gatehouse Management, Inc. is an Equal Opportunity Employer and a Drug Free Workplace. If you are the candidate, we require a clear background check as well as a clear drug/alcohol screen.

DUTIES AND RESPONSIBILITIES

• Answer telephone calls promptly and direct to the correct person.
• Greet guests and residents in a friendly, on-brand manner and route them appropriately.
• Use the resource guide to answer resident inquiries.
• Keep the reception area organized and stocked informational materials and staff business cards.
• Respond to emails in the general info inbox, escalating questions you cannot answer.
• Sign off on the daily ILS meal delivery and put the meals in the refrigerator.
• Maintain the visitor log, recording visitor details daily.
• Sort and distribute incoming mail.
• Check office supply levels and reorder as needed (monthly)
• Prepare community building for meetings/events as needed.

GENERAL

• Performs any additional duties or tasks assigned by Community Director.

QUALIFICATIONS

Position requires at least 2 years of related work experience. Must be dependable and be able to work independently.

Computer Skills: MS Word; MS Excel; MS Outlook.

Office Equipment: Proficient use of office equipment

Work Hours: 40 hours per week. Must be available for occasional extended hours if necessary, to complete time sensitive projects.

PHYSICAL REQUIREMENTS

• Stand and Walk or sit alternatively depending on specific needs of the day. Estimate 75% of time is spent sitting at desk/computer.
• Lifting/Carrying (Paperwork, files, miscellaneous):

Over 25 lbs Rare need (less than 5% of the time)

20 lbs – 25lbs Occasional need (1% to 33% of the time)

Less than 20 lbs Frequent need (33% to 66% of the time)

Under 10 lbs Constant need (66% to 100) of the time)

• Constant need (66%-100% of the time) to perform the following physical activities:

Writing/Typing Compliance reports, excel spreadsheets, letters

Grasping Telephone

Finger Dexterity Operation of office equipment/scanners

• Have occasional need (33% to 66% of the time) to perform the following activities:

Bend/Stoop/Squat retrieve files from cabinet/drawers

Reach above shoulder retrieve property binders

VISION REQUIREMENTS

HEARING REQUIREMENTS

SPEAKING REQUIREMENTS

WORKING ENVIRONMENT

REASONING DEVELOPMENT

• HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.