Role: Operations Monitor Engineer
Position/ Designation: Trainee Test Engineer
Reporting to: Team Lead

Position Statement / Purpose: Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience.

Key Deliverables (Key Result Areas)

Application Monitoring
Sanity Check
Communication Skills
Escalation Process
Working Effectively on Timely Alerts
Task Management

Key Responsibilities (Job Description)

Application Monitoring: It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External).
Sanity Check: This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
Effective Communication: Proactive and prompt communication with clients to resolve their queries quickly and accurately.
Escalation Process: Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
Working Effectively timely alert: All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
Task Management: Job demands efficient task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking.

Key Performance Measures and KPIs

Defects Handling
Average Handling Time
Timely Escalation to the client
No Client Complaints and Internal defects
Accuracy and Completeness
Effective Communication with internal and external stake holders

KPIs –
Performance
Quick Thinking along with managing multiple tasks
Highlight and raise alert in the stipulated time
No internal & external compliant defect
Monitoring and meeting SLA
Correctness of Transaction
Adherence of the process defined.

Organizational Process Adherence

Timely Applying leaves
Maintaining office decorum
Following code of conduct policy

Skills Enablement

Refresher Sessions
Learning & Development certifications
Attending Enhancement Session by learning & development team
Attending Learning & development sessions organized by the team

Key Decision Pointers (capture any decision-making authority, if any)

Analysis of error captured by automation

Mandated Certifications in the role

Certification courses related to domain & process

Linked Career Roles – Manual test engineer to Automation Engineer
Performance engineer
Through learning and certifications, Internal Job Rotations available across the organization.

Background

Education: Graduates – BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent
Work Experience: 0 to 6 Months

Technical

Knowledge mobile browser testing (preferred)
Knowledge of monitoring

Behavioural/Soft Skills

Communication skills
Ability to prioritize tasks.
Punctuality
Willingness to work in shifts.
Willingness to reskill/upskill