Key Responsibilities
- Analyze
and document business processes, requirements, and user needs.
- Collaborate
with product owners, developers, architects, UX designers, and business
stakeholders to define solutions.
- Support
the design and evolution of e-commerce capabilities across web, mobile,
content, checkout and customer domains.
- Translate
business requirements into functional specifications, user stories, and
acceptance criteria.
- Facilitate
workshops, requirement gathering sessions, and solution discussions.
- Assess
the impact of changes across systems, processes, and customer journeys.
- Act as
an integrator between multiple IT teams like Product, Price and Personal
Assistant.
- Monitor
platform performance and identify opportunities for improvement.
- Support
testing, releases, and post-release validation to ensure delivered
solutions meet expectations.
- Drive
alignment between business goals, customer experience, and technical
feasibility.
What We're Looking For
- Experience
as a Business Analyst, Functional Analyst, Solution Analyst, or similar
role.
- Strong
analytical and problem-solving skills.
- Ability
to communicate effectively with both business and technical stakeholders.
- Experience
working in Agile product teams.
- Understanding
of digital customer journeys and e-commerce processes.
- Experience
translating complex business challenges into practical solutions.
- Strong
stakeholder management and facilitation skills.
Nice to Have
- Experience
with e-commerce platforms, digital products, or omnichannel retail
environments.
- Familiarity
with web technologies, customer-facing applications, and digital
ecosystems.
- Knowledge
of SEO principles and website optimization is considered a plus, but is
not required.
- Experience
with analytics, personalization, customer engagement, or digital marketing
platforms is an advantage.