About the role

We're looking for a Service Advisor to join our European specialist workshop in Te Rapa. You'll manage the customer journey from booking to pick-up, keeping techs in the loop and the calendar under control while juggling customers, techs, parts, and priorities.

Key responsibilities

• Managing the customer journey from booking to pick-up

• Keeping techs in the loop and the calendar under control

• Writing invoices, quoting and sourcing parts

• Calling customers back promptly, even when the news isn't great

• Supporting the team to hit service targets and deliver on time

• Building repeat business with people who trust you

About you

• Solid experience as an automotive service advisor or similar role

• Confident communicator, clear, friendly, calm under pressure

• Stays across every job, no dropped balls, finger on the pulse

• Proactive - you spot issues and solve them before they hit the fan

• Team player - if someone's drowning, you jump in and help out

• Organised, detail-driven, and genuinely cares about getting it right

• Strong computer literacy and typing skills

Benefits

• Supportive team that backs each other

• Monday to Friday only - your weekends are yours (alternative hours can be negotiated)

• 4:30pm Friday finish

• Staff discounts + regular team events

• Clean, modern workplace with systems that work

• Competitive package for the right person