About the role
Distinction Christchurch is seeking a reservations agent to join its front office team. Located in the CBD, Distinction Christchurch Hotel offers 182 elegant, air-conditioned hotel rooms, conference facilities and the stylish Gumption Bar & Restaurant. As part of Distinction Hotel Group— New Zealand owned and operated hotel chain—you'll play a key role in keeping individual, group and tour bookings running seamlessly.
Key responsibilities
Managing individual and group bookings: Handle reservations by phone, email and internal systems, with accuracy and in line with our policies.
Coordinating group stays: Take bookings from quote to handover. Prepare quotations, manage contracts, track rooming lists and make sure front-of-house teams have what they need.
Supporting tour series: Work with new and returning tour series accounts, help load future series, issue quotes and collaborate with the management team on contracts for upcoming seasons.
Keeping systems up to date: Maintain accurate rates, promotional packages and guest profiles in our reservation and property management systems.
Following up on payments: Monitor required deposits and guest prepayments and follow up proactively to help secure timely payment and reduce financial risk.
Working across the hotel: Communicate with other departments to resolve booking issues quickly and help deliver a seamless guest experience.
About you
Proven experience in hotel reservations, group coordination or front office operations.
A genuine enthusiasm for hospitality and a commitment to an upscale guest experience.
Strong attention to detail, including confidence checking contracts and managing deposits.
The ability to work with complex booking software.
Excellent written and verbal communication skills.
Experience with Guest Centrix advantageous.
About us
Distinction Christchurch Hotel is located in the CBD and offers 182 elegant, air-conditioned hotel rooms, conference facilities and the stylish Gumption Bar & Restaurant. As part of Distinction Hotel Group— New Zealand owned and operated hotel chain—we are committed to delivering exceptional hospitality experiences.