The Parts Department Manager’s responsibilities include effectively communicating with customers, both internal and external. Leading the Quoting, Utility and Order Entry Specialist’s. This position reports to the Director of Sales.

Qualifications

 Dedication to excellence and a quality output

 Honest, Reliable, with Irreversible Integrity

 Professional appearance. Ethical Business conduct, never lie.

 Participate as an influential Team Builder

 Positive attitude with a bias for action

 Experience with Microsoft Office Software

 Microsoft Word (Intermediate)

 Outlook (Advanced – able to set meetings, organize emails, set alerts)

 Excel (Intermediate – able to build and maintain spreadsheets)

 Blue Print Reading

 Able to read and comprehend Engineering Drawings, Prints, Electrical Schematics

 AutoCAD (Intermediate – able to locate and comprehend BOM, Author, Scale)

 A technical background is preferred

 Ability to identify discrepancies, and report effectively – through completion

 An Associate’s Degree or Applicable Experience is Required

§ Excellent Communication Skills

 Verbal and written. Able to effectively communicate with Customers – both internal and external – in a professional and concise manner

 Remain calm in difficult situations

 Ability to Multi-Task

 Highly Organized – able to handle multiple situations simultaneously

 

Responsibilities

The following activities are required in this position:

 Promoting excellence throughout the department

 Locate drawings and reference information using computer and paper files

 Use CRM & ERP estimating tools

 Accurately enter parts/service to be quoted

 Ability to qualify the customer’s request and determine the proper part needed to fix issue, consulting with technical support and engineering when necessary

 Maintain a positive attitude when dealing with difficult customers

 Mange/update Parts Order Entry SOP as changes happen and document accordingly

 Manage/update Quoting SOP as changes happen and document accordingly

 Manage/update current Price List for all KMC Global Product Lines

 Simple releasable part quotes need to be completed within 24 hours of receipt

 Emergency quotes need to be completed before EOB the day received

 Work with team members to ensure communication with customer is current, to provide steady updates pertaining to quotes and orders

 Proper disposal and handling of proprietary documents

 Travel at times in an effort to build product knowledge as necessary

 Answer phone calls immediately – Assist with phone support for service representatives that are absent, or pre-disposed

 Qualify quote requests for accurate descriptions and customer information – to include bill to ship to and job number

 Perform annual reviews for quoting, order entry and utility personnel

 Development and management of metrics to measure department efficiency & performance

 Other tasks as assigned