Duty Manager
Location: Queenstown, Otago, New Zealand
Employment Type: Full-time, Permanent
Hours: Minimum 30 hours per week, up to 40 hours per week
Work Schedule: Rostered shifts across Monday to Sunday, including evenings, weekends and public holidays
Pay Rate: $30.00 – $35.00 per hour
About the Role
We are seeking an experienced Duty Manager to join our premium hospitality venue in Queenstown. This is a second-in-charge (2IC) roles supporting the Venue Manager and involves supervising front-of-house operations, leading staff, and ensuring high standards of service delivery.
This position requires hands-on leadership, operational oversight, and responsibility for maintaining service quality, staff performance, and compliance with relevant regulations.
Key Responsibilities
Supervise and coordinate front-of-house operations during service
Lead, train, and support staff to maintain high service standards
Assist with recruitment, onboarding, and staff development
Manage customer service, including handling complaints and resolving issues
Monitor workflow, service quality, and staff performance
Ensure compliance with licensing laws, host responsibility, and health and safety requirements
Assist with stock control, ordering, and inventory management
Manage cash handling, POS systems, and end-of-day reporting
Maintain high standards of presentation, cleanliness, and customer experience
Perform other duties consistent with the role as required
Minimum Requirements
At least 2 years’ relevant experience in a hospitality supervisory or management role in a restaurant or bar environment
Proven experience in staff supervision, training, and team leadership
Strong understanding of responsible service of alcohol and New Zealand licensing requirements
Good working knowledge of food and beverage service
Ability to work efficiently in a fast-paced environment
Strong communication and customer service skills
Experience in premium dining environments and wine knowledge would be advantageous but not required.
About the Business
Rodd & Gunn is one of New Zealand’s iconic brands, recognised for service excellence and premium quality products. With an established presence across New Zealand, Australia, the USA and the UK, the brand has expanded into hospitality, offering high-quality food and beverage experiences.
This role offers the opportunity to work within a premium dining environment with a strong focus on service, quality, and team culture.
Additional Requirements
Flexibility to work a range of shifts including evenings, weekends and public holidays
Applicants must have the legal right to work in New Zealand or meet visa requirements
How to Apply
Please submit your CV and a cover letter outlining your relevant experience.
Applications will be reviewed as they are received.