AquaFire is seeking an organised and customer-focused Service Administrator to support our Fire Protection team in Auckland. This is a key role responsible for coordinating service activities, maintaining accurate records, supporting compliance requirements, and ensuring excellent service delivery to our customers.
Aquaheat New Zealand is one of New Zealand's most respected HVAC and mechanical services contractors. Alongside our core business, we operate specialist divisions including AquaFire (fire protection solutions) and Classic Metal (roofing and cladding solutions). With more than 70 years of experience, we deliver innovative solutions across commercial, industrial, and infrastructure projects nationwide.
About the Role
You will be responsible for:
- Providing administration support to the Fire Protection team
- Managing customer enquiries and service requests
- Logging, allocating, and following up service calls
- Coordinating service technicians and subcontractors
- Processing purchase orders, timesheets, leave requests, and expenses
- Maintaining customer, supplier, and service records within company systems
- Supporting compliance activities, including service documentation and reporting
- Assisting with planned maintenance scheduling and invoicing
- Building positive relationships with customers, suppliers, and internal stakeholders
- Ensuring accurate and timely administration of all service-related activities
About You
You will bring:
- A relevant qualification or at least 3 years' experience in administration, customer service, trade services, or a contracting environment
- Strong organisational and time management skills
- Experience coordinating schedules, workloads, or service activities
- Excellent customer service and communication skills
- Strong data entry and administration experience
- The ability to prioritise work and meet deadlines in a fast-paced environment
- Good computer skills and confidence using business systems
- High attention to detail and accuracy
- A positive attitude and willingness to support team goals
Desirable
- Experience in the fire protection, building services, construction, or trades industry
- Knowledge of compliance schedules, BWOFs, or related compliance processes
What's in it for you?
At Horizon Energy Group, you'll enjoy:
- Career development: ongoing training, upskilling and pathways across the wider Group
- Wellbeing support: health checks, flu jabs, EAP, and life & critical illness insurance
- Extra leave: enjoy a paid day off on your birthday
- Perks & discounts: access to a wide range of corporate discounts
- Join a trusted NZ company with 70+ years of industry experience
- Supportive team culture: work with people who value safety, teamwork and doing the job right
Our SWITCH Values:
We're after someone who brings real energy to our SWITCH values:
- Sustainability – Making smart decisions for our future.
- Winning – Taking ownership and delivering results.
- Innovation – Finding better ways to get the job done.
- Trust – Building strong relationships through honesty and integrity.
- Customer Focus – Delivering exceptional service every day.
- Health & Safety – Putting safety first, always.
Applicants must be legally entitled to work in New Zealand.
Our workplaces are drug and alcohol free - all successful applicants will be required to undertake a pre-employment medical.
So, if you're ready to make an impact? Apply now and help us shape the future.