Job Title: Lead - Delivery (Quality)
Location: Chennai
Shift: Night Shift
Work Mode: Work From Office (WFO)

Key Responsibilities

Lead and manage a team within the US Healthcare RCM process.
Ensure high-quality delivery across Cash Posting, Billing, Claim Adjudication, and Charge Entry functions.
Conduct quality audits, identify process gaps, and drive continuous improvement initiatives.
Monitor team performance, productivity, and compliance with client SLAs.
Provide coaching, training, and feedback to enhance team quality standards.

Requirements

Any Graduate.
Strong domain expertise in Cash Posting, Billing, Claim Adjudication, and Charge Entry.
Good understanding of quality frameworks, audits, and process improvement.
Prior team handling/people management experience is mandatory.
Excellent communication, analytical, and stakeholder management skills.

Designation: Lead - Delivery (Quality)
Shift: Night Shift | Location: Chennai | WFO Only

Skills: Vendor Management, Service Delivery, Six Sigma, Process Improvement, Project Management, Quality Assurance, Outsourcing, Business Process, CRM, Quality Management