Job Title: General Manager – Full-Service Hotel | Hotel Indigo Baton Rouge Downtown (IHG)
Company: A&R Hospitality
Location: Baton Rouge, LA 70801 (On-site)
Employment Type: Full-Time | Exempt
Reports To: Regional Director of Operations
About the Opportunity
A&R Hospitality is seeking an accomplished Hotel General Manager to lead Hotel Indigo Baton Rouge Downtown, a 93-room, full-service IHG Hotels & Resorts boutique hotel in the heart of Historic Downtown Baton Rouge, Louisiana.
The hotel occupies a landmark 1922 Classical Revival building overlooking the Mississippi River. It was originally the Standard Motor Company and later the historic Hotel King. Today it combines historic character with newly renovated guest rooms and suites and a full-service restaurant and bar, King Bar & Bistro, that serves both hotel guests and the downtown community.
The location brings steady, varied demand from state government and the Louisiana Legislature, corporate travel, the Raising Cane’s River Center, LSU athletics, weddings and social events, and leisure travelers. The Old State Capitol, the Louisiana State Capitol, the riverfront and downtown dining and nightlife are all within walking distance.
As General Manager, you will have full P&L responsibility and lead every department: Rooms Division, Front Office, Housekeeping, Engineering, Food & Beverage, Restaurant and Bar, Sales and Catering. This is a high-visibility role for a hands-on full-service hotel leader. You’ll know your guests and your team by name, grow RevPAR and market share in a competitive downtown market, and deliver the neighborhood-inspired guest experience the Hotel Indigo brand is known for.
Property Snapshot
Brand: Hotel Indigo, IHG Hotels & Resorts
Hotel Type: Full-service, historic boutique hotel
Guest Rooms: 93, including 2 suites
Building: 7 stories, about 46,700 sq. ft.
Built / Renovated: Historic building from 1922; most recent renovation in 2024
Food & Beverage: King Bar & Bistro (restaurant and bar), room service and on-site catering
Meeting Space: Private boardroom
Amenities: 24-hour fitness center, valet parking, airport shuttle, pet-friendly
Location: 200 Convention Street, overlooking the Mississippi River, steps from the Raising Cane’s River Center and the Old State Capitol
Key Responsibilities
Executive Leadership and Strategic Planning
Serve as the senior on-property executive with full accountability for hotel performance, operations and culture
Develop, carry out and own the annual Business Plan, including revenue strategy, operating objectives and capital planning
Align hotel strategy with A&R Hospitality goals, IHG brand standards and ownership expectations
Report property performance, risks and opportunities to corporate leadership, ownership and asset management
Financial Management and P&L Ownership
Maintain full P&L accountability across all departments and revenue streams
Grow top-line revenue and flow-through while controlling expenses to optimize GOP and Net Operating Income (NOI)
Lead budgeting, forecasting, month-end review and variance analysis
Monitor and act on key performance indicators, including:
RevPAR, ADR and Occupancy
STR reports, Market Share Index (MSI) and RevPAR Index (RGI)
NOI, GOP and departmental profit margins
Food & Beverage revenue, cost of goods sold (COGS) and labor cost
Enforce strong internal controls over payroll, labor management, purchasing and capital expenditures (CapEx)
Revenue Management and Sales Leadership
Work with Sales and Revenue Management to maximize top-line performance across all segments
Drive pricing strategy, market segmentation, channel mix and demand forecasting
Grow corporate, government, group, SMERF, catering and transient business
Analyze market trends, competitive set positioning and demand generators such as the legislative session, River Center events and LSU game days
Keep Sales, Revenue Management and Operations aligned for flawless execution
Hotel Operations and Multi-Department Oversight
Direct all Rooms Division operations, including Front Office, Housekeeping, Engineering and Guest Services
Ensure every department runs efficiently, safely and in compliance with IHG brand standards and company policy
Drive continuous improvement in operating processes, productivity and service delivery
Restaurant, Bar and Catering Operations
Provide executive oversight of King Bar & Bistro, including the restaurant, bar, kitchen, room service and catering
Ensure F&B profitability, culinary quality and compliance with food safety and alcohol service regulations
Monitor inventory control, COGS, labor productivity and menu engineering
Position the restaurant and bar as a destination for both hotel guests and the downtown community
Oversee catering, small meetings and group functions
Guest Experience and IHG Brand Standards
Champion exceptional guest service and deliver the distinctive, neighborhood-inspired Hotel Indigo guest experience
Track guest satisfaction scores, online reviews and reputation management metrics, and act on the results
Lead service recovery and personally resolve escalated guest concerns
Achieve strong results on IHG quality assurance audits, brand inspections and brand compliance programs
Drive IHG One Rewards loyalty engagement and recognition of elite members
Leadership, Talent Development and Culture
Lead, coach and develop the Executive Committee and department heads
Set clear performance expectations and hold leaders accountable for results
Drive team member engagement, retention, succession planning and talent pipeline initiatives
Build a culture rooted in A&R Hospitality’s Mission, Vision and Values
Asset Management and Capital Planning
Protect and enhance a historic 1922 building to preserve its character and long-term value
Oversee engineering operations and preventive maintenance programs
Partner with ownership and corporate leadership on CapEx planning, renovations and property improvement plans (PIPs)
Keep property condition at or above IHG brand and ownership expectations
Risk Management, Safety and Compliance
Ensure compliance with all federal, state and local laws, including employment, safety and licensing regulations
Maintain safety, security and loss prevention standards for guests, team members and assets
Oversee emergency response planning, including hurricane and severe weather preparedness, and risk mitigation
Stakeholder Communication and Community Relations
Serve as the primary liaison between ownership, corporate leadership and IHG brand representatives
Deliver timely, accurate financial and operating reports
Lead Executive Committee meetings to review performance, forecasts and strategy
Represent the hotel with downtown business, tourism, government and civic organizations and at industry events
Qualifications
Required
5–7+ years of progressive hotel leadership experience
Prior General Manager or senior leadership experience (Hotel Manager, Assistant General Manager, Director of Operations or Resident Manager) in a full-service hotel
Strong working knowledge of Rooms, Food & Beverage, Sales, Catering and multi-department hotel operations
Proven success managing complex P&Ls, budgets and hotel teams
Demonstrated leadership, decision-making and strategic planning ability
Excellent communication, organizational and interpersonal skills
Preferred
Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration or a related field
Branded full-service or boutique hotel experience, ideally with IHG Hotels & Resorts (Hotel Indigo, Kimpton, Crowne Plaza, voco) or another major brand (Marriott, Hilton, Hyatt)
Restaurant and bar operations experience in a hotel setting
Strong knowledge of revenue management, sales strategy and hotel technology, including PMS, CRM, revenue management systems and STR
Experience with historic or boutique properties, renovations or PIPs
Experience working with ownership groups and asset managers
Familiarity with the Baton Rouge or Gulf South hospitality market
Certifications such as CHA (Certified Hotel Administrator), ServSafe or alcohol awareness training
Working Conditions
Environment: A full-service hotel setting with constant interaction with guests, team members, vendors, ownership and corporate leadership. You’ll need an active, visible presence in guest areas, back-of-house, the kitchen and the restaurant.
Schedule: Hours follow business demand and include evenings, weekends and holidays. You must be available for emergencies and critical business needs.
Physical Requirements: Frequent walking and standing across all seven floors, the ability to inspect all operational areas, and occasional lifting of up to 25 lbs.
Pace: A fast-paced, high-pressure operation with multiple revenue streams. Strong judgment, adaptability and composure are essential.
Compensation and Benefits
Competitive base salary plus performance based bonus program
Medical, dental and vision insurance
401(k)
Paid time off and Sick Leave
IHG Hotels & Resorts team member travel discounts
Career growth with an expanding hospitality company
How to Apply
Submit your résumé highlighting your full-service General Manager experience, P&L results, RevPAR index performance, F&B results and team leadership accomplishments.
A&R Group provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment. To ensure equal employment opportunities to qualified individuals with a disability, A&R Group will make reasonable accommodations for known disabilities unless doing so would cause undue hardship. Applicants requiring accommodation should contact Human Resources. The selected candidate will be required to sign a non-disclosure agreement.
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