Hello All,
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Product Manager – Gainsight & Salesforce Renewals for one of our client, Please share your resume with current location & full contact info
Job Title:Product Manager – Gainsight & Salesforce Renewals
Locations:Redwood City, California / Dallas, TX - Hybrid
Locals Preferred
Job Description:
We are looking for a strategic and execution-focused Product Manager with strong expertise in Gainsight, Salesforce, and customer lifecycle management processes including Renewals, Product Expansion/Upsell, and Terminations/Churn Management. The ideal candidate will drive product initiatives that optimize customer retention, revenue growth, and operational efficiency across subscription and customer success platforms.
Key Responsibilities
- Lead product strategy and roadmap for customer lifecycle management solutions focused on renewals, retention, upsell, and churn reduction.
- Collaborate with Customer Success, Sales, RevOps, Finance, and Engineering teams to define scalable business processes and platform enhancements.
- Manage and optimize workflows within Gainsight and Salesforce for:
- Subscription Renewals
- Product Expansion / Cross-sell / Upsell
- Contract Amendments
- Customer Terminations / Cancellations
- Retention Campaigns
- Translate business requirements into detailed product specifications, user stories, and acceptance criteria.
- Own backlog prioritization and delivery planning for Salesforce and Gainsight enhancements.
- Design and improve customer health scoring, renewal forecasting, risk identification, and lifecycle automation.
- Drive automation initiatives to improve renewal efficiency and customer engagement.
- Analyze customer usage, retention trends, churn metrics, and revenue expansion opportunities.
- Partner with technical teams to implement integrations between Gainsight, Salesforce, billing systems, and customer data platforms.
- Define KPIs and success metrics related to ARR retention, churn reduction, renewal rates, and expansion revenue.
- Conduct stakeholder reviews, demos, UAT sessions, and release planning activities.
- Ensure data consistency, reporting accuracy, and process governance across systems.
Required Skills & Experience
- Strong experience as a Product Manager, Business Systems Analyst, or Product Owner in Customer Success or CRM platforms.
- Hands-on expertise with:
- Gainsight CS
- Salesforce CRM / Salesforce CPQ
- Subscription lifecycle management
- Deep understanding of:
- Renewals management
- Customer retention strategies
- Product expansion / upsell workflows
- Customer offboarding and terminations
- Experience defining business processes and automations for SaaS customer lifecycle operations.
- Strong knowledge of Salesforce objects, workflows, reports, dashboards, and integrations.
- Experience with customer health scoring, CTAs, playbooks, and lifecycle orchestration in Gainsight.
- Ability to convert business needs into epics, features, and user stories.
- Experience working in Agile/Scrum environments.
With regards,
Naveen | Sr. Talent Acquisition
Rootshell Enterprise Technologies Inc.