About the role

The position is responsible for receiving and processing customer orders, selecting suitable supplier solutions, and coordinating logistics activities to ensure cost-effective, reliable, and high-quality service delivery. The role also supports end-to-end logistics coordination, digital & e-commerce product enquiries, customer service activities, documentation, billing, and general operational administration.

Key responsibilities

• Receive customer job orders and prepare all required documents based on the information and requirements provided by customers.

• Place necessary orders with suppliers in accordance with customer requirements and operational needs.

• Coordinate and arrange logistics activities across different service nodes to ensure smooth end-to-end service delivery.

• Handle customer enquiries, including digital & e-commerce product enquiries and other logistics-related service requests.

• Prepare and issue customer invoices, and process supplier service orders where required.

• Perform data entry, job creation, billing, general administrative duties, and other ad hoc tasks as assigned.

• Ensure customer queries and complaints are properly investigated and resolved in coordination with Operations, Customer Service, Sales, associated supply chain partner, suppliers, and customers. Escalate unresolved or complex issues to the Department Manager for guidance and support.

• Assist other departments, management and associated supply chain partner with special projects as assigned and provide backup support to other team members when necessary.

• Work effectively as part of a team to achieve HQ's KPIs, as well as individual, team, and departmental objectives, sharing knowledge and skills where appropriate.