Join the team at Meltspa By Hershey, a day spa located in downtown Hershey featuring a full range of spa treatments and salon services, including exclusive Hershey's dark chocolate treatments and 9 premier treatment rooms.
The Spa Director is responsible for the strategic oversight and financial performance of a first- class spa facility at Melt Spa by Hershey at the Hershey Lodge. This leadership role focuses on long-term vision, business development, and profit maximization, while ensuring the highest brand standards of Melt Spa are maintained.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Duties marked with an asterisk are essential functions of this job):
- Develop and execute a long-term vision and strategic plan for the Spa to drive business growth and competitive positioning within the market. *
- Ensure all facility maintenance, equipment upgrades, health, and safety protocols meet standards. *
- Oversee the Spa facility to ensure optimal performance, brand compliance, and superior guest satisfaction across all departments. *
- Participate in a variety of management meetings by representing spa interests and serving as subject matter expert on spa performance and activities. Hold regular staff meetings to keep staff up to date on all aspects of the Spa operations. *
- Collaborate with senior Hershey Lodge leadership and HE&R locations to align spa operations with corporate goals, including partnering with our reservations and revenue management teams to maximize revenue opportunities. *
- Monitor external contracts and services provided by suppliers and the business partnerships that are in place to ensure that these are operating effectively and providing the best value to the company. Maintain effective relationships with suppliers and providers. *
- Responsible for recruiting, training, developing spa staff, and managing effective incentive programs to drive sales and achieve profitability goals. *
- Perform other duties as assigned
Qualifications:
- Must be 18 years of age or older.
- Minimum of 5 year(s) of supervisory experience.
- Minimum of 7 years of experience in progressive experience in spa or hospitality management at a senior leadership level, or a related industry
- Bachelor's degree in Business Management, Hospitality, or a related field, or a related field.
- Industry certifications (e.g., ISPA) or relevant state licensure is highly desirable.
- Must complete Responsible Alcohol Management Program (RAMP) certification training.
Knowledge, Skills, and Abilities:
- Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.
- Proficient working with details on a daily basis for prolonged periods of time.
- Proven track record in managing large-scale, high-revenue facilities ($10M+ annual turnover).
- Advanced financial acumen and experience with P&L management
- Strategic Vision & Business Planning
- Executive Leadership & Mentorship
- Change Management & Adaptability
Job Demands:
- While performing the duties of this job, the employee is required to:
- Standing Constant (>67%)
- Walking Constant (>67%)
- Sitting Frequent (34-66%)
- Bending Frequent (34-66%)
- Hand-Eye Coordination Constant (>67%)
- Finger Dexterity Frequent (34-66%)
- This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
- This job regularly requires verbal communication of detailed information to others either by phone or in person.
- Substantial movements of the wrists, hands, and/or fingers (Repetitive motion).
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer