We're looking for an experienced and operationally motivated Rentals Manager to lead the day-to-day operations of our Palmerston North and Wairarapa branches. This is an exciting opportunity for a people-focused leader who thrives on building strong teams, delivering outstanding customer service, and driving operational excellence.
As Rentals Manager, you'll be responsible for overseeing branch performance, fleet operations, customer service delivery, staff development, sales growth, and health and safety compliance. You'll play a key role in ensuring customers receive a fast, friendly, and reliable experience while creating a positive and productive workplace culture for your team.
Based at our centrally located Palmerston North branch, this role includes regular travel to Masterton to support the operations of our Wairarapa branch. Although standard hours are Monday to Friday, occasional weekend and after-hours work will be required to meet business needs.
More about the role:
Branch Leadership – Recruit, train and develop your team, foster a positive and high-performing team culture. Manage rosters and payroll and workforce planning.
Customer Service & Operations - oversee daily branch operations, fleet allocation, and vehicle turnaround, whilst ensuring exceptional customer service delivery.
Fleet Management – ensure vehicles are compliant and rental ready, coordinating servicing, repairs and maintenance activities.
Business Performance & Growth - drive sales performance, fleet utilisation, and customer satisfaction targets whilst identifying opportunities to improve branch performance and operational efficiency. Build strong customer, supplier and local partner relationships.
Compliance & Safety –champion a strong health and safety culture, ensure compliance with all workplace and fleet requirements, implement continuous improvement initiatives, and support sustainable and environmentally responsible operating practices.
About you:
Strong operational leadership experience, ideally within rentals, transport, or service‑based industry.
Excellent communication skills
A calm, organised, and solutions‑focused approach under pressure.
Proven people leadership capability with a positive and supportive style.
Commercial awareness, balancing service quality, cost, and compliance
A proven track record of delivering against objectives and KPIs
Must be able to travel to engage with key stakeholders and driving teams.
A clean, NZ Full Class 1 Drivers licence
Why join our team?
Opportunity to deliver in a key multi-site leadership role.
Full-time, permanent role with a competitive remuneration package and company vehicle
Career development - with a new strategy in place this is a key opportunity to join CCR and play a critical part in shaping our future.
NZ Family-owned organisation with a clear direction for growth.
Work perks, including discounts with our wider Group of companies & industry partners.
About us:
Cross Country is a proudly Kiwi-owned and operated vehicle rental and passenger transport company. Since 1957, we've been helping people, businesses, schools and communities move around New Zealand with confidence. Today, we operate a nationwide network of branches and a fleet of more than 2,000 vehicles, supported by a team committed to delivering safe, reliable and customer-focused transport solutions. As we continue to grow and evolve, there's never been a better time to join the journey
Applications are being reviewed as they are received. Closing date 18 November 2026.
Want to know more information? Please email [email protected].
Our recruitment process requires a pre-employment Drug & Alcohol test and you must have the legal entitlement to work in NZ to apply for this role.