Location: Middletown, NY (Scotchtown) Schedule: Monday- Friday 8:00 am- 4:30 pm Salary: $72,500 annually   OVERVIEW OF PRIMARY RESPONSIBILITES:   This position will oversee the daily operations and outcomes of the Self-Direction program.   PRIMARY FUNCTIONS:   Provide training and supervision to FI Coordinators and support staff Monitor regulatory compliance of the program Monitor customer feedback and work to resolve any complaints and concerns Stay abreast of trends and practices in the field Act as liaison for oversight agencies and partners in the community Maintain and create program procedures, workflows, and protocols Responsible for financial outcomes of the program   ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT: Maintain successful working relationships with support programs including Human Resources, Quality Assurance, Finance, and IT Assignments may be determined at a future date   QUALIFICATIONS AND ATTRIBUTES:   Excellent communication skills and the ability to multi- task Strong organization skills with accurate attention to detail Able to adapt and work in a fast-paced environment Able to effectively utilize a variety of electronic systems such as Microsoft Outlook, MS Excel, MS Word and time and attendance systems   EDUCATION AND EXPERIENCE:   Bachelor’s degree, or Associate’s degree with two years of experience Three years of experience in a supervisory role Experience supervising self-directed programs   PHYSICAL CHARACTERISTICS:   These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case. Must be capable to sit or stand in front of a computer for long-periods of time Able to work in open space floor plan Work alongside co-workers within 3 feet Must be able to move in tight spaces Occasional lifting of > _25+ pounds