Habitat for Humanity
Lead with Purpose. Grow Your Career. Change Lives.
Join Habitat for Humanity's Dunedin ReStore as our Second-in-Charge and help lead a team that's making a real difference in the community every day. If you're an experienced retail leader who loves working with people and creating great customer experiences, we'd love to hear from you.
About the Role
Are you a natural leader who thrives in a fast-paced retail environment and enjoys bringing out the best in others?
As our Second-in-Charge (2IC) at Habitat for Humanity's Dunedin ReStore, you'll be more than just a retail leader. You'll play a key role in helping drive a store that directly supports local families and communities to access safe, healthy housing.
Working alongside the Store Manager, you'll help lead a passionate team of staff and volunteers, create exceptional customer experiences, and contribute to the growth and success of one of New Zealand's most recognisable charity retail networks. No two days are the same. From merchandising and stock management to coaching team members and achieving sales goals, you'll be at the heart of a dynamic and purpose-driven operation.
This is an exciting opportunity for someone looking to take the next step in their retail leadership career, make a meaningful impact in their community, and be part of an organisation where every sale helps change lives.
Key Responsibilities:
Support the daily operations of the ReStore.
Assist in achieving store sales and operational targets.
Lead by example in providing outstanding customer service.
Support the recruitment, supervision, training, and development of staff and volunteers.
Assist with staff rostering and day-to-day team coordination.
Support stock handling, donations processing, merchandising, and inventory management.
Ensure the store is well-presented, organised, and customer-focused at all times.
Maintain high standards of health and safety within the store.
Assist with operational administration, reporting, and documentation.
Foster a positive, inclusive, and collaborative team culture.
Support the Store Manager with continuous improvement initiatives and operational efficiencies.
About You
You're a people-focused leader who enjoys building strong teams, creating positive customer experiences, and helping a business achieve great results.
You bring energy, initiative, and a hands-on approach to leadership. Whether you're coaching team members, coordinating daily operations, or supporting a busy shop floor, you're someone who leads with confidence and positivity.
Most importantly, you're passionate about making a difference and excited by the opportunity to work for an organisation where commercial success directly contributes to community impact.
Ideally, you will bring:
Previous experience in a retail leadership, supervisory, or team management role.
Experience managing, coaching, or supporting staff and volunteers.
Strong retail operational knowledge, including merchandising, stock control, and customer service.
Excellent communication and relationship-building skills.
Proven ability to motivate and develop team members.
Strong organisational and time-management skills.
A proactive, solutions-focused approach to problem solving.
Confidence using Microsoft Office and retail systems.
A commitment to maintaining high standards of health and safety.
Experience in a charity, community-focused, or second-hand retail environment would be advantageous but is not essential.
Why Join Us?
· Lead and develop a passionate team of staff and volunteers.
· Build valuable leadership experience within a respected national organisation.
· Work for a charity where your efforts genuinely make a difference in local communities.
· Enjoy a varied role where no two days are the same.
· Be part of a supportive, collaborative, and values-driven culture.
· Access ongoing learning, development, and growth opportunities.
· Employee Assistance Programme (EAP) support.
· Permanent full-time role (33 hours per week).
· Join a team that's motivated by purpose, community, and positive impact.
About Us
Habitat for Humanity Northern and Southern Limited is the largest of Habitat for Humanity affiliates in New Zealand. We deliver a wide range of housing-related services, including developing new affordable homes, managing leased housing, delivering home repair programmes, and providing healthy homes initiatives, alongside our well-known ReStore charity shops which help fund our mission.
With a team of nearly 150 staff and over 400 volunteers across Auckland, Northland, Canterbury, and Southland, we are a growing, purpose-driven organisation committed to creating long-term, positive impact for the communities we serve.
Our work is grounded in dignity, equity, and the belief that everyone deserves a safe, decent place to live. Everything we do is guided by our core values:
Whakahirahira (Inspiring Action) – We lead by example and motivate others to make a difference.
Whanaungatanga (Working Together) – We build strong relationships and collaborate to achieve more.
Tikanga (Doing the Right Thing) – We act with integrity and hold ourselves to high standards.
Manaakitanga (Caring for Others) – We show genuine care, respect, and support for those around us.
How to Apply
If the above sounds like an opportunity that interests you, we'd love to hear from you. Please apply with your updated CV and cover letter, telling us why you are a suitable candidate for the role.
Applications close on Friday 27th November 2026, although interviews may commence during the advertising period should suitable candidates apply.
Habitat for Humanity Northern and Southern Limited is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All employees are expected to uphold the highest standards of conduct in line with our safeguarding policies.