Group Company: AU Small Finance Bank Limited
Designation: Executive MIS
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
Job Brief:- AU Small Finance Bank Limited is seeking a highly skilled and detail-oriented professional to join our Digital Contact Centre team. The role involves managing and analyzing Management Information Systems (MIS) to support strategic decision-making and operational efficiency within the bank's digital customer service operations. The ideal candidate will have extensive experience in data management, reporting, and analytics within the financial services sector, with a strong focus on enhancing digital contact centre performance and customer experience. This position requires collaboration across multiple departments to ensure accurate data flow, timely reporting, and actionable insights that drive business growth and compliance.
Responsibilities:-
- Develop, maintain, and enhance comprehensive MIS reports and dashboards to monitor digital contact centre performance metrics and KPIs.
- Analyze large datasets to identify trends, anomalies, and opportunities for process improvements within the digital contact centre operations.
- Collaborate with cross-functional teams including IT, operations, and compliance to ensure data accuracy and integrity across all reporting platforms.
- Provide timely and insightful reports to senior management to support strategic planning and operational decision-making.
- Automate routine reporting processes to improve efficiency and reduce manual errors using advanced data tools and scripting languages.
- Monitor and ensure compliance with regulatory requirements related to data management and reporting within the financial services industry.
- Lead initiatives to integrate new data sources and technologies to enhance the MIS framework and reporting capabilities.
- Train and mentor junior team members on MIS tools, data analysis techniques, and best practices in reporting.
- Conduct root cause analysis for discrepancies in data and implement corrective actions to maintain data quality.
- Support digital transformation projects by providing data-driven insights and performance evaluations.
Skill:-
- Advanced Excel and VBA
- SQL querying and database management
- Data visualization tools (e.g., Power BI, Tableau)
- Statistical analysis and data modeling
- Scripting languages (e.g., Python, R)
- Financial services regulatory knowledge
- MIS report automation
- Root cause analysis
- Cross-functional collaboration
- Digital contact centre operations knowledge
- Data quality assurance
- Project management
Preferred Qualifications:-
- Bachelor’s degree in Finance, Statistics, Computer Science, or a related field; a Master’s degree or professional certification (e.g., CFA, FRM, or relevant data analytics certification) is preferred.
- Minimum of 5 years of experience in MIS reporting and data analysis within the financial services or banking sector, preferably in digital contact centre environments.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#