About the role
The Practice Manager leads the day-to-day running of the practice so that clients receive a smooth, responsive experience and clinicians can focus on clinical care. The role owns schedules, patient flow, billing and administrative compliance, and continually improves how the practice runs. While the team are responsible for their clinical notes and related admin, the Practice Manager is ultimately accountable for the smooth and efficient running of the practice.
Key responsibilities
Lead, support and develop the multidisciplinary team - organise in-services (CPD) and patient reviews
Recruit, onboard and train new staff (with the support of senior Physiotherapists)
Hold regular one-on-ones and team meetings, and conduct annual performance reviews
Manage clinicians schedules to optimise sessions and vacant spaces through recalls or rescheduling patients. Including coordination of any leave taken.
Manage current and new patient flow, experience, claims and associated third party insurances.
Oversee client invoicing, payments and debt follow-up - Including ACC allowances and extensions
Act as the day-to-day owner of practice systems, including Practice management systems, invoicing systems phone platform and private health billing portals
Ensure administrative practices comply with PNZ and ACC standards
Provide regular reports to the Directors on key operational metrics, such as bookings, utilisation, waitlists, revenue collected and team performance
About you
At least 3 years' experience in practice management, ideally in healthcare or allied health
Proven experience leading and developing a team
Be driven, self motivated with a hunger to grow yourself and your team
Strong rostering, organisational and prioritisation skills
Confidence with practice management software and cloud-based systems
Working knowledge of ACC and private insurances
Excellent written and verbal communication, with a warm, professional manner
Sound judgement and discretion with sensitive information
Calm, organised and solutions-focused under pressure
Committed to enhancing the practice as a whole through systems and processes.
About us
Physio Movement is a multidisciplinary team made up of Physiotherapists and Acupuncturist in the heart of East Auckland. This well established clinic provides over 15000 sessions annually, with a strong patient centred focus. Our warm welcoming environment acts as a hub for knowledge, caring and recovery.
If this sounds like you please send your CV and cover letter to [email protected]