We’re looking for an experienced and motivated Case Manager to join the Wellnz team in either Auckland, Wellington or Christchurch. In this role, you’ll manage a portfolio of work and non-work injury claims, ensuring high-quality, efficient and compassionate support for injured employees. You’ll be the key connection between clients, providers and ACC — keeping recovery on track and delivering exceptional service every step of the way.
What you’ll do
- Manage a portfolio of injury claims in line with ACC legislation, audit standards and Service Level Agreements
- Build strong, positive relationships with clients, injured employees and medical providers
- Coordinate rehabilitation services to ensure timely, effective and cost-efficient outcomes
- Provide day-to-day guidance to the claims support team
- Identify opportunities to improve processes and support new business
- Maintain high standards of customer service in line with the Code of Claimant Rights
- Promote and model positive health & safety practices
- Produce clear, regular progress reports and maintain accurate documentation
What you’ll bring
- 2+ years’ experience in case management or 5+ years’ experience in a relevant health discipline
- Strong working knowledge of ACC legislation and Accredited Employer Programme standards
- Relevant tertiary qualifications in business, rehabilitation or a health-related field
- Excellent communication, relationship-building and customer service skills
- Strong organisational and time-management ability
- Skilled in negotiating agreements, resolving issues, and building mutually beneficial outcomes
- Excellent written communication skills; advanced proficiency in Word and Excel
- A collaborative, proactive and solutions-focused approach
Why join us?
- Work with a supportive, knowledgeable team who care about doing things well
- Opportunities for ongoing professional development and growth
- Flexible work options and locations — Wellington, Christchurch or Auckland
- Personal insurances, exclusive discounts and volunteer release time
- Social events and celebrations
- Professional development support and paid study days
If you think you have the experience and can-do attitude to make it even bigger with an organisation that rewards your worth, we want to hear from you!
For a copy of the position description, please click 'Apply' which will take you through to our careers portal, or get in touch with Madison at [email protected]. Please refer to job ID Case Manager 2648 in your communication.
Habit Health is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.