Kaiāwhina (Healthcare Assistant) / Kiripaepae (Administrator)
More Than a Job. A Chance to Make a Lasting Difference.
At Te Rūnanga o Ngāti Pikiao Trust, we believe healthcare is about more than appointments and administration. It is about strengthening whānau, advancing equity, upholding mana, and helping create a thriving future for our people.
We are seeking a passionate and dedicated Kaiāwhina (Healthcare Assistant) / Kiripaepae (Administrator) to join our kaupapa Māori primary healthcare service in Rotorua. This is an opportunity to be part of a progressive, whānau-centred organisation committed to achieving Pae Ora, delivering care that is Tiriti-centred, equity-focused, culturally safe, and relationship-based.
If you are looking for meaningful mahi where you can support whānau, build trusted relationships, and contribute to transforming health outcomes for Māori and our wider community, we would love to hear from you.
About Te Rūnanga o Ngāti Pikiao
Ngāti Pikiao Health Services is a kaupapa Māori health provider serving whānau across Rotorua and the wider rohe.
Guided by the principles of Te Tiriti o Waitangi and grounded in the values of:
Manaakitanga
Whanaungatanga
Kotahitanga
Rangatiratanga
Kaitiakitanga
We deliver integrated, holistic healthcare that recognises wellbeing as encompassing physical, mental, emotional, spiritual, social, cultural, and environmental dimensions.
Our services operate across multiple sites, including acute and chronic care clinics, alongside community outreach services that take healthcare directly to whānau where they are.
We are proud to work within a model of care informed by Te Wheke and the NUKA System of Care, placing relationships, continuity of care, and whānau aspirations at the centre of everything we do.
The Opportunity
As our Kaiāwhina (Healthcare Assistant) / Kiripaepae (Administrator), you will play an important role in ensuring whānau receive a welcoming, seamless, and supportive healthcare experience.
Working as part of our multidisciplinary hauora team, you will support both clinical and administrative functions while helping to create an environment where whānau feel valued, respected, and empowered.
You will:
Welcome and support patients, whānau, and visitors in a warm and culturally safe manner.
Assist healthcare professionals with basic clinical and patient support activities within your scope of practice.
Support health promotion, screening, outreach, and community-based initiatives.
Manage reception duties, appointment scheduling, patient enquiries, and correspondence.
Maintain accurate patient records and administrative systems.
Coordinate referrals, recalls, and follow-up appointments.
Support the smooth day-to-day operation of the clinic and wider health services.
Build strong relationships with whānau and contribute to a positive patient experience.
Champion equitable access to healthcare services for Māori and priority populations.
Contribute to a service model that is holistic, whānau-led, and mana-enhancing.
This role offers the opportunity to make a meaningful difference while being supported by a collaborative, values-driven team.
About You
To be successful in this role, you will have:
Previous experience in administration, reception, healthcare support, or community services (preferred).
Strong organisational and time management skills.
Excellent communication and interpersonal skills.
Confidence using computer systems and administrative software.
A commitment to providing exceptional customer service and support.
An understanding of, or willingness to learn about, kaupapa Māori approaches to hauora.
The ability to work effectively as part of a multidisciplinary team.
A genuine passion for supporting whānau and improving health outcomes for Māori.
A full New Zealand driver's licence (preferred).
Why Join Us?
Meaningful Work
Be part of a service making a genuine difference to the health and wellbeing of whānau every day.
Support Whānau-Centred Care
Play a key role in helping people navigate their healthcare journey and access the support they need.
Strong Team Culture
Work alongside passionate professionals who value collaboration, respect, learning, and wellbeing.
Professional Development
Access opportunities for ongoing training, growth, and career development within the health sector.
Diverse and Rewarding Role
Enjoy a varied role that combines administration, patient support, and community engagement.
Work-Life Balance
Join a supportive workplace that values wellbeing and work-life balance.
Competitive Remuneration
Salary package negotiated according to experience and skills.
Join Us
Come and be part of something bigger than healthcare. Join Te Rūnanga o Ngāti Pikiao and help create healthier whānau, stronger communities, and lasting positive change across our rohe.
Together, we are building a future where whānau can thrive and achieve their aspirations.