Join an IT team delivering infrastructure and cloud projects with support. It suits someone confident with Windows, Microsoft 365, networks and server migrations who enjoys ownership, problem-solving and client contact.
This role is known as an IT Projects Engineer within the business.
If you’ve also worked in the following roles, we’d also like to hear from you: IT Projects Engineer, IT Project Engineer, IT Systems Engineer, Systems Engineer, Technical Support Engineer, 3rd Line Support Engineer, Network Engineer, Infrastructure Support Engineer, IT Engineer
Benefits include flexible working, healthcare, extra Christmas leave and career development.

SALARY: £32,000 - £37,000 per annum (depending on experience) + Benefits
LOCATION: Burnley, Lancashire
JOB TYPE: Full-Time, Permanent

JOB OVERVIEW
An excellent opportunity is available to combine infrastructure projects with complex technical support.
Across client environments, the Infrastructure Engineer / IT Support Engineer will deliver server, cloud, Microsoft 365 and network projects and own complex escalations.
The Infrastructure Engineer / IT Support Engineer will work with technical leaders and clients, sharing knowledge and improving standards.
With modern equipment and development support, the Infrastructure Engineer / IT Support Engineer can contribute across project delivery, service quality and improvement.

DUTIES
Your duties as the Infrastructure Engineer / IT Support Engineer include:
Infrastructure and Cloud Delivery: Deploy and configure infrastructure, cloud services, Microsoft 365, Azure IaaS and software
Server Migrations: Deliver server upgrades and migrations, including on-premises to Azure IaaS and files to SharePoint or OneDrive
Network Implementation: Design, install and configure switching, VLANs, firewalls, VPNs and Wi-Fi
Project Delivery: Lead or support installations, migrations and client onboarding, documenting lessons learned
Complex Support: Own escalated server, network, Microsoft 365 and Azure issues through root cause and resolution
Technical Guidance and Knowledge Sharing: Advise clients, mentor colleagues and contribute to knowledge articles
Security and Resilience: Apply cybersecurity best practice and implement endpoint management, backup and disaster recovery solutions
Documentation and Improvement: Maintain project documentation and support automation, integrations and technical improvements
Commercial Support: Assist with scoping, quotations and occasional project-related sales, marketing and networking

CANDIDATE REQUIREMENTS
ESSENTIAL
BTEC/NVQ Level 3 in Computing (or equivalent), or equivalent demonstrable experience
Willingness to work towards Microsoft certifications
Customer-facing 2nd/3rd line support, including supporting 1st/2nd line colleagues
Windows, Microsoft 365 and Windows Server administration, including Active Directory, DNS, DHCP, Group Policy, file/print services and Hyper-V or another hypervisor
Business network configuration, including switching, VLANs, firewalls, VPNs and Wi-Fi
End-to-end server migration delivery, including planning, cutover and handover
Complex issue resolution using root cause analysis and clear documentation
Clear communication with technical and non-technical audiences
Logical, methodical and calm approach to planned work and urgent customer needs
Reliable, accountable and able to work independently and in a team
Able to commit to a predominantly office-based role in Burnley
Car driver for client-site travel, or alternative means of transporting IT equipment

DESIRABLE
Microsoft certifications such as AZ-104, MS-102 or MD-102
Intune, Entra Cloud Sync, Azure Virtual Desktop and advanced Microsoft 365
SharePoint or OneDrive migration tools and PowerShell scripting
Unifi, DrayTek or similar equipment, plus public DNS or domain management
Apple Mac support and AI-assisted troubleshooting

BENEFITS

Flexi time scheme
Three extra days’ leave at Christmas
Extra holidays earned after three years+ service
Holiday purchase scheme
Cashback healthcare plan with optical and dental care
Generous company pension scheme
Bonuses for high performance
ThinkPad laptop with dock and dual screens
Remote working equipment provided where required
PSA and RMM software, including custom-built PSA, NinjaRMM and ScreenConnect
Ongoing individual performance plans and annual career development reviews
NVQ Level 3 and degree-level apprenticeship opportunities
Opportunities to study for additional professional qualifications
Internal promotion policy
Friendly atmosphere, low staff turnover, Christmas parties and charity events
Tea, frothy coffee and fruit juice provided