Join our team at OC Motor Repairs take ownership of a busy vehicle workshop, controlling workflow, quality and technician performance. This opportunity suits an experienced workshop control or management professional with an automotive technical background, strong leadership and excellent customer service skills.

If you’ve also worked in the following roles, we’d also like to hear from you: Workshop Supervisor, Workshop Team Leader, Workshop Operations Manager, Vehicle Workshop Manager, Automotive Workshop Manager, Service Manager, Aftersales Supervisor, Workshop Operations Supervisor

SALARY: £35,000 - £40,000 per annum + Bonus +Benefits
LOCATION: Telford, Shropshire, West Midlands
JOB TYPE: Full-Time, Permanent

JOB OVERVIEW
A strong opportunity is available to lead workshop performance in a busy vehicle repair environment, where the Workshop Controller / Workshop Manager will help keep work moving efficiently while protecting quality and customer care.

Working closely with technicians, the Workshop Controller / Workshop Manager will monitor workflow, support a prompt first-time fix and help improve efficiency and productivity through coaching and day-to-day leadership.

The Workshop Controller / Workshop Manager will bring a positive, organised approach, balancing technical understanding, people management and clear communication to support high standards across the workshop.

ABOUT US
OC Motor Repairs is an established, insurance-approved accident repair network operating across the UK. With 19 years’ trading, the business has grown from a specialist repair operation into a nationwide network, investing in its people, training, technology and modern facilities along the way.

The team works with today’s vehicles using EV-ready facilities and modern repair technology, covering everything from body and paintwork to ADAS calibration and four-wheel alignment. With a strong focus on quality workmanship, professional standards and continuous improvement, OC Motor Repairs offers an environment where experienced automotive professionals can make an impact and continue developing their careers.

DUTIES
Your duties as the Workshop Controller / Workshop Manager include:
Workshop Workflow Control: Manage the flow of work through the workshop to support timely completion
Quality Control: Check the quality of technicians’ work and support a prompt first-time fix
Productivity and Efficiency: Help drive workshop utilisation, efficiency and productivity
Technician Coaching: Coach and support technicians to improve performance and productivity
Customer Service Standards: Lead by example in delivering excellent customer service and encouraging customer recommendations

CANDIDATE REQUIREMENTS
Previous workshop control or management experience
Technical background and relevant automotive technical experience
Experience managing a team of 6 or more motor vehicle technicians
Excellent leadership skills with the ability to motivate, coach and develop staff
Excellent customer service skills and a strong customer focus
Strong time management and organisational skills
Clear communication skills and a positive, self-motivated approach
Good understanding of workshop loading, utilisation, efficiency, productivity and work quality

BENEFITS

Monthly bonus incentive
Opportunities for internal promotion and progression
Optional lottery scheme with a jackpot of over £1k per month
Charity fundraising events
Star of the Month incentives
20 days' annual leave with all bank holidays of
Additional annual leave after 2 years' service
Workplace pension scheme
Annual work events such as a Christmas party
Free uniform

NO AGENCIES PLEASE
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.