Note: There are TWO Sales Account Manager roles going at Tait Vital!!
About us
For over 30 years, Vital has helped keep New Zealand connected through innovative technology, trusted partnerships, and a team that genuinely enjoys what they do. Now part of Tait International, we combine the agility and close-knit culture of Vital with the strength of a global organisation, continuing to deliver seamless, reliable communications in even the most remote locations.
About the role
The Sales Account Management role is responsible for the retention and growth of revenue within a portfolio of Tait Vital's key named accounts. A high level of customer engagement is critical to maintain and grow existing business relationships and new opportunities. There is an emphasis on not just being an individual player but also working with others across the Sales and Technology teams to build up and deliver new opportunities. The role is pivotal in positioning Tait Vital as an innovative service and solutions partner.
Key responsibilities
Principle contact for each named key customer allocated
Draft and deliver proposals including full responsibility for RFP responses
Build upon insight from developed customer relationships to deliver on the customer needs
Develop and maintain key customer account plans that identify opportunities for Vital to deliver value, strategic motivators and forecasted sales
Provide forecasts on best case and most likely sales volumes over relevant time periods
Provide feedback to Head of Sales and team on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation for designated customers
Provide feedback to Tait Vital on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to their customers by extending Tait Vital offerings
Implements appropriate strategies and mitigation to ensure Zero Customer Churn
Building and maintaining solid two-way relationships with the customer
Work with sales team on prospecting potential new business opportunities
About you
8+ years' experience in Sales Account Management
Technical knowledge of the telecommunications industry
Ability to lead initiatives in conjunction with multiple parties
Customer Focus: dedicated to meeting the expectations and requirements of internal and external customers
Teamwork: works cooperatively and effectively with others; seen as a team player
Commercial Acumen: analyses key drivers, opportunities and competitive advantages
Relationship Building: Excellent Relationship management skills - ability to enable the formation of strong relationships and networks
Negotiating: Can negotiate skilfully in tough situations with both internal and external groups; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations.
Action Oriented: Organised, self-started who enjoys working hard. Is action oriented and full of energy for the thing he/she sees as challenging. Not fearful of acting with a minimum of planning, seizes more opportunities than others.