Job summary
Package Description: Looking for an administration role where organisation, customer service and attention to detail really make a difference? Join Agincare, an ever-growing, family-owned business with 40 years of experience caring for people, supporting communities and investing in our teams. As a Sales Operations Administrator, you'll play a key role in supporting the customer journey from initial enquiry through to service commencement. You'll work closely with clients, families, operational teams and professional stakeholders, ensuring documentation, records and communications are managed accurately and efficiently. This is a varied role where you'll combine administration, customer service, data analysis and coordination skills to help deliver an exceptional customer experience while supporting business performance. No two days are the same. You'll be handling customer enquiries, coordinating documentation, supporting funding and referral processes, analysing data and ensuring records are maintained to the highest standard. You'll need strong organisational skills, excellent attention to detail, confidence communicating with a range of stakeholders and a proactive approach to problem-solving.Main duties of the job
Join Agincare as a Sales Operations Administrator and play a key role in supporting the customer journey from initial enquiry through to service commencement. You'll work closely with clients, families, operational teams, and professional stakeholders to ensure documentation, records, and communications are managed accurately and efficiently. This varied role combines administration, customer service, data analysis, and coordination skills to deliver an exceptional customer experience while supporting business performance. You'll handle customer enquiries, coordinate documentation, support funding and referral processes, analyse data, and maintain records to the highest standard. Essential requirements include a minimum of 3 GCSEs at Grade A-C, experience in an administrative, office-based, or customer service environment, and experience managing documentation, records, or contractual paperwork. Ideal candidates will be highly organised with excellent attention to detail and confident in using Microsoft Office applications, including Word, Excel, and Outlook.Details
- Date posted: 03 November 2026
- Closing date: 02 December 2026
- Pay scheme: Other
- Salary: Depending on experience Salary expectations will be discussed at interview stage.
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 1570889196
- Job locations: Agincare Head Office Services, Portland, DT5 1BB, United Kingdom
Job description
Job responsibilities
Package Description:Looking for an administration role where organisation, customer service and attention to detail really make a difference?
Join Agincare, an ever-growing, family-owned business with 40 years of experience caring for people, supporting communities and investing in our teams.
As a Sales Operations Administrator, you'll play a key role in supporting the customer journey from initial enquiry through to service commencement. You'll work closely with clients, families, operational teams and professional stakeholders, ensuring documentation, records and communications are managed accurately and efficiently.
This is a varied role where you'll combine administration, customer service, data analysis and coordination skills to help deliver an exceptional customer experience while supporting business performance.
No two days are the same. You'll be handling customer enquiries, coordinating documentation, supporting funding and referral processes, analysing data and ensuring records are maintained to the highest standard.
You'll need strong organisational skills, excellent attention to detail, confidence communicating with a range of stakeholders and a proactive approach to problem-solving.
How you'll make an impact daily:- Coordinate and obtain outstanding documentation, contracts and funding approvals
- Provide professional support to clients, families and external stakeholders
- Maintain accurate and up-to-date records across company systems
- Monitor enquiry progression and service commencement timelines
- Work closely with operational teams to ensure a seamless customer journey
- Support funding applications, referrals and private care enquiries
- Produce reports and analyse data to support business performance
- Identify delays, escalate issues and ensure actions are completed promptly
- Organise and manage incoming and outgoing correspondence
- Maintain office supplies, brochures and administrative records
- Attend meetings, prepare documentation and record meeting minutes
- Ensure GDPR compliance and the secure handling of confidential information
- Share ideas and support continuous service improvement
You don't need previous care experience. What matters most is that you are:
- Highly organised with excellent attention to detail
- Confident using Microsoft Office, including Word, Excel and Outlook
- A strong communicator, both verbally and in writing
- Professional, customer-focused and approachable
- Able to manage multiple priorities and meet deadlines
- Proactive and solutions-focused
- Comfortable working independently and as part of a team
- Skilled at building positive relationships with colleagues and stakeholders
- Adaptable and flexible in a fast-paced environment
- Committed to providing high-quality customer service
- Minimum of 3 GCSEs at Grade A-C (or equivalent), including English and Mathematics
- Experience in an administrative, office-based or customer service environment
- Experience managing documentation, records or contractual paperwork
- Experience communicating with customers by telephone and email
- Strong IT literacy and organisational skills
- Business Administration qualification or equivalent
- Experience within health and social care or another regulated environment
- Experience supporting sales or operational teams
- Experience using CRM systems
- Knowledge of GDPR, healthcare administration or care funding processes
- Understanding of the customer journey within health and social care services
- Competitive salary dependent on experience
- Blue Light Card discounts
- NHS employee discounts
- Employee Assistance Programme
- Ongoing training and development opportunities
- Career progression opportunities across the Agincare Group
- Supportive and collaborative working environment
- Access to employee rewards and recognition schemes
- Generous annual leave entitlement
- Pension scheme
Agincare is proudly celebrating 40 years of caring for communities. As a rapidly growing, family-owned care provider with close to 6,000 team members and expanding every day, we continue to strengthen our services through recent care home developments and the launch of our new not-for-profit Children's Services.
Today, Agincare is one of the UK's largest care providers, delivering care and nursing homes, home care, extra care, supported living and live-in care across more than 170 locations throughout England.
As a signatory of the Care Leaver Covenant, we are committed to supporting care leavers by guaranteeing either an interview or an informal career conversation. We are proud to support the Armed Forces community through our alliance, offering guaranteed interviews to service leavers and members of the military community.
All of our services are regulated by the CQC and Agincare is proud to be an equal opportunities employer, welcoming applications from individuals of all backgrounds and experiences. At present, we are unable to offer visa sponsorship.
As care is always in high demand, we have a wide range of exciting opportunities available. If this particular role isn't the right fit for you, we encourage you to explore our other vacancies at www.agincare.com/careers.
Person Specification
Qualifications
Essential
- Minimum of 3 GCSEs at Grade A-C (or equivalent), including English and Mathematics. Experience in an administrative, office-based, or customer service environment is required. Experience managing documentation, records, or contractual paperwork and communicating with customers by telephone and email is essential. Strong IT literacy and organisational skills are needed. A Business Administration qualification or equivalent is desirable, as well as experience within health and social care or another regulated environment, experience supporting sales or operational teams, and knowledge of GDPR or care funding processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About us
Agincare is a family-owned care provider celebrating 40 years of service. With a team of nearly 6,000 members, Agincare continues to grow by strengthening services and launching new initiatives like not-for-profit Children's Services. As one of the UK's largest care providers, Agincare offers a range of services including care and nursing homes, home care, extra care, supported living, and live-in care across more than 170 locations in England. Agincare supports care leavers through the Care Leaver Covenant and the Armed Forces community by guaranteeing interviews to service leavers and military community members. The organisation is committed to equal opportunities and welcomes applications from diverse backgrounds and experiences, though it currently cannot offer visa sponsorship. Explore exciting career opportunities and join the Agincare team at www.agincare.com/careers.Employer details
- Employer name: Agincare
- Address: Agincare Head Office Services, Portland, DT5 1BB, United Kingdom
- Employer's website: https://www.agincare.com/